[First Bank and Trust Company] I cant log into my account even though im typing everything right. It keeps on getting stuck on load?

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Josephine
I cant log into my account even though im typing everything right. It keeps on getting stuck on load?

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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4 months ago

Hi there! I understand you’re having trouble logging into your First Bank and Trust Company account, and the app gets stuck on loading even though you’re entering the right info. Let’s work through this together.

First, a few quick questions to clarify:
- Is this happening on the bank’s mobile app or their website through your device’s browser?
- Have you tried logging in from another device or network (like switching from Wi-Fi to mobile data)?
- Have you recently reset your password or changed any account details?

Meanwhile, here are some step-by-step checks we can try on your WebKit browser with Android 16:

1. Clear your browser cache and cookies — Sometimes, data stored in the browser can cause loading problems. Go to your browser’s settings, find "Privacy" or "Clear browsing data," and clear cache and cookies.
2. Close and restart the browser — This can refresh your session.
3. Ensure your browser is updated to the latest version — An outdated browser could cause compatibility issues.
4. Try logging in again, preferably over a stable Wi-Fi or mobile network.
5. If it still hangs on loading, try restarting your device entirely and then try again.

If none of these resolve it, there might be a temporary server or app issue or your account might be locked after several unsuccessful login attempts. In that case, I recommend contacting First Bank and Trust support directly at 866-428-5998 for assistance in unlocking your account or checking on service status.

Could you tell me if you are using the app or browser, and if you’ve tried any of the above already? I’ll guide you through the next steps accordingly.

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