Hi! I understand that you've been approved as a Veho driver for about a month now, but the offers have never loaded into your Veho Driver app. Let's get this sorted out for you.

First, just to clarify, when you say “offers never loaded,” do you mean that no delivery routes or assignments appear at all when you open the app? Or is the app itself not opening properly? Also, have you tried logging out and back into the app, or reinstalling it yet?

Assuming the app opens but offers/routes don't load, here is a step-by-step approach to try on your Mac running OS X 10.15.7:

1. Check Internet Connection
Ensure you have a stable internet connection—Wi-Fi or Ethernet—because loading offers requires a reliable connection.

2. Log Out and Log Back In
- Open the Veho Driver app.
- Go to your account settings.
- Log out of the app completely.
- Fully close the app (you can force quit via the Dock or Activity Monitor).
- Open the app again and log back in. Sometimes this resets your session and syncs your account with the latest data.

3. Update the App
- Check the App Store on your Mac for any updates to the Veho Driver app.
- Although the app is mostly mobile-focused, if you are using it on Mac or web, make sure it’s the latest version.

4. Restart Your Device
Restart your Mac to clear any potentially lingering glitches that might affect the app's functioning.

5. Clear Cache or Data (if possible on your platform)
If the app allows clearing cached data or stored files in settings, try that; it can resolve stuck loading issues.

If you've already tried the above or the offers still don't load, it might be related to your account status or a backend issue with Veho’s system recognizing your approval.

In that case, I recommend reaching out directly to Veho Support at [email protected] or texting Veho Support at 68953 for personalized account troubleshooting. Sometimes, the system needs a manual refresh on their end to push the routes to your app.2 3

Let me know if you want me to guide you through any of these steps or if the app behaves differently than expected. Are you satisfied with this initial guidance?

no delivery routes or assignments appear at all

Thanks for clarifying that no delivery routes or assignments appear at all in your Veho Driver app. Given that you’ve been approved for a month, this suggests something might be preventing your account from properly syncing with the app routes or there is a technical glitch affecting your app visibility of routes.

Here’s what I recommend trying next, focusing on ensuring your account’s proper connection to the routes and refreshing the app data:

1. Refresh the App Regularly Around Route Release Times
Veho routes can sometimes appear a little after the scheduled release time (usually around 9 AM local time). Keep refreshing your routes screen by pulling down or tapping refresh often to catch the release3.

2. Verify Account Status & Completion of Onboarding
- Double-check that all onboarding steps are fully completed in your Veho profile.
- Confirm that no additional verification or documents are pending approval.
- You can usually check this in your app’s account or profile section.

3. Re-login and App Update
- Log out of the app completely.
- Force quit the app on your Mac to ensure no background session interference.
- Check for any app updates and install them.
- Log back in to refresh your profile permissions and route access4.

4. Contact Veho Support for Backend Check
Since you’ve been approved but routes never show, your account might need a manual refresh on Veho’s backend system. Contact support at [email protected] or text 68953 to request a check on your account's active status in the routing system.

5. Check for App-Specific or Device Issues
- Ensure your macOS (10.15.7) has no network restrictions or VPNs that block app data syncing.
- If possible, try logging into your Veho Driver account on another device (such as a smartphone) to see if routes appear there; this helps isolate if it’s device-specific.

6. Join Veho Driver Communities
Experienced drivers often share recent issues and fixes in Facebook groups like the Veho Driver group. This can be a good source for any ongoing route release delays or app bugs reported by others1.

If you try these and still see no routes, please let me know. I can help you draft a message to Veho support to escalate your case. Are you satisfied with this guidance so far?

i have tried all those steps

Thanks for letting me know you’ve already tried the usual steps without success. Since the Veho Driver app still isn’t showing any delivery routes after a month of approval and troubleshooting, it’s likely an issue that needs deeper account or backend investigation by Veho’s support team.

Here are a couple of tailored next steps for you:

1. Contact Veho Support Directly and Clearly Explain the Issue
Given the steps tried so far, please email [email protected] or text 68953. In your message, be sure to mention:
- You’ve been approved for over a month but never received routes
- You’ve logged out and back in, restarted your Mac, checked app updates, and confirmed stable internet
- You want them to verify your account status and push active route assignments to your app backend
- Ask if there are any pending issues or manual actions needed on their side to activate your account fully1.

2. Try Accessing Your Account on a Mobile Device (if possible)
Sometimes the Mac version or web app can have syncing issues. If you have a smartphone, install the Veho Driver app there and log in to check if routes appear. This can help isolate if it’s a device-specific issue.

3. Prepare to Provide Supporting Details
When contacting support or escalating, having details like your full name, driver ID, email address used to register, and screenshots of the issue can speed up the resolution.

4. Monitor Veho Driver Community Channels
Sometimes other drivers experience similar issues around the same time because of app or backend outages. The official Veho Facebook groups or Reddit r/veho_driver can be good to confirm if it’s a wider problem2.

Since the problem seems to stem from your account’s route assignments not syncing rather than simple app glitches, Veho’s support team will be best equipped to fix this on their side.

Let me know if you want, I can help draft the support email for you. Are you satisfied with this approach going forward?