Hi there! I'm sorry to hear that Allergy Plus isn't working on your phone or computer. Let's figure this out together.

Could you please provide me with a bit more detail? For example, are you experiencing issues with opening the app, logging in, or getting any specific error messages? Also, which type of device are you using for Allergy Plus? This information will help us troubleshoot more effectively.

Android phone. The green/white loading icon just spins.

Thank you for that information! It sounds like your Allergy Plus app is stuck on the loading screen. Let's try some steps to resolve this:

1. Force Close the App:
- Go to your phone's settings.
- Tap on "Apps" or "Applications."
- Find and select "Allergy Plus."
- Tap on "Force Stop" to close the app completely.

2. Clear Cache:
- In the same settings menu, tap on "Storage."
- Select "Clear Cache." This will clear temporary files that might be causing the issue.

3. Reopen the App:
- Once you've cleared the cache, try opening the app again to see if it loads properly.

4. Reinstall the App (if it's still stuck):
- Uninstall the Allergy Plus app from your phone.
- Go to the Google Play Store, search for "Allergy Plus," and reinstall it. This ensures you have the latest version.

Let me know how these steps work for you, or if you need further assistance! Are you satisfied with the solution I provided?