[Catawiki] I changed my phone number & password and am unable to log in.

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Guido Rossignol
1 year ago In Catawiki
I changed my phone number & password and am unable to log in.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you're having trouble logging in after changing your phone number and password. I’m here to help you resolve this.

Let’s start with a couple of questions to get a better idea of the situation:
1. Are you receiving any specific error messages when you try to log in?
2. Have you been prompted to verify your identity with a Secure Code sent to your new phone number?

In the meantime, you can try a couple of steps that might help:

1. Clear Your Browser Cookies: Sometimes, after changing your password, your browser may still have your old login credentials stored. It can cause issues when trying to log in. To clear cookies in WebKit on Windows, follow these steps:
- Open your WebKit browser.
- Go to the settings or preferences menu.
- Look for Privacy and Security settings.
- Find the option to clear browsing data or cookies and follow the prompts to delete them.

2. Use the 'Forgot Password' Option: If you can't log in due to a forgotten password, you can use the 'Forgot Password?' link on the login page. This will allow you to reset your password by linking it to your new phone number or email.

3. Check for Verification Text: Since you've changed your phone number, ensure that you're receiving any verification texts for logging in. If you're not getting them, make sure you've successfully updated your phone number in your account settings.

If these steps don’t resolve the issue, let me know what error messages you encounter or any additional details you have, and we can explore further options together!

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