[Compass Time] This app keeps opening the associate site . I want the time clock to open. This happens over and ove

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Jackie Hand
8 months ago In Compass Time
This app keeps opening the associate site . I want the time clock to open. This happens over and ove

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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8 months ago

Hi there! I understand that you’re having trouble with the Compass Time app opening the associate site instead of the time clock, and it happens repeatedly. Let’s work together to get this sorted out.

First, just to confirm: Are you using the official Compass Time app installed from the Google Play Store, or are you accessing Compass Time through a browser bookmark or link? Sometimes using a browser shortcut can cause the app to open the wrong page.

If you’re using the official app, here are some steps you can try on your Android device (version 10) to fix this behavior:

1. Clear Cache and Data of the Compass Time app:
- Go to Settings > Apps > find and tap on Compass Time.
- Tap Storage.
- Select Clear Cache, then Clear Data.
- Restart the app and see if it now opens the time clock instead of the associate site.

2. Check for App Updates:
- Open the Google Play Store.
- Search for Compass Time and see if there’s an update available. Sometimes bugs like this are fixed in newer versions.

3. Log out and log back in:
- If you can access any part of the app, try logging out and then logging back in to refresh your session and permissions.

4. Uninstall and reinstall the app:
- This can reset any corrupted settings or cache that might be causing the wrong page to open.

If you’ve already tried any of these, please let me know which ones, and I can guide you through deeper troubleshooting or verify if there’s a known issue with the app version you have.

Does that sound good? Would you like me to walk you through any of these steps?

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