[Olight] Cannot pair device. "USER_SESSION_LOSS" appears on device add screen.

M
Moore
8 months ago In Olight
Cannot pair device. "USER_SESSION_LOSS" appears on device add screen.

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Henry Adams

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8 months ago

Hi there! I see you're encountering a "USER_SESSION_LOSS" error while trying to pair your device with the Olight app on your iPhone running iOS 15.8.3. Let's get this sorted out.

To start, can you tell me a bit more about your setup? For example:
- Which Olight device are you trying to pair?
- Have you successfully paired this device before, or is this the first time?
- Have you already tried restarting your phone or the device?

Meanwhile, here are some initial steps that often help resolve session or pairing issues:

1. Restart Devices: Power off both your phone and the Olight device completely, then turn them back on and try pairing again.

2. Bluetooth Refresh: Turn Bluetooth off on your phone, wait about 10 seconds, then turn it back on to reset the connection.

3. Close and Reopen the App: Force close the Olight app from the app switcher and reopen it to reset the session.

4. Check for App Updates: Ensure your Olight app is updated to the latest version in the App Store, as older versions might have syncing issues.

5. Forget Device: If the device previously appeared in your Bluetooth list, go to iPhone Settings > Bluetooth, find the device, tap the info icon (i), and select "Forget This Device". Then attempt pairing from scratch.

6. Ensure No Other Devices Connected: If your Olight device supports multiple connections, make sure it isn’t connected to another phone or app simultaneously.

If you've tried these and still see the "USER_SESSION_LOSS" error, it might be related to the app's session management losing track during pairing, which can sometimes happen if the connection times out or the app is interrupted.

Please try these and let me know what happens. If needed, we can also check for any known outages or app-specific fixes. I'm here to help you get this paired smoothly!

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