Hi! I understand you want to update incorrect passenger information in the CBP ROAM app. To better assist you, could you please let me know if you have already submitted your trip or if the trip is still being prepared in the app? Also, are you trying to correct passenger details before or after submission?
Generally, the app allows you to add travelers during trip creation, but editing or updating submitted passenger information is limited. Here’s how you can try to update passenger info step-by-step:
1. If the trip is not submitted yet: - Open the CBP ROAM app on your Windows device. - Go to your current trip in progress. - Navigate to the "Traveler" or "Passenger" section. - Edit or remove incorrect passenger details and add correct information. - Save the changes before submitting your trip.
2. If the trip is already submitted: - Unfortunately, the app does not support editing passenger info after submission. - You will need to contact your local CBP office directly to report the incorrect information and provide the correct passenger details. - You can find contact info for the local CBP office on the CBP ROAM website or within the app.
3. Alternative option: - Create a new trip with the correct passenger information and submit that instead. - If there are overlapping trips submitted, clarify with CBP on which record they will honor.
If you have trouble finding the exact option to edit passenger info, please let me know, and I can guide you in more detail or escalate for further assistance.
Are you satisfied with these instructions, or do you want me to help you walk through the app now?
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Benjamin Carter
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Hi! I understand you want to update incorrect passenger information in the CBP ROAM app. To better assist you, could you please let me know if you have already submitted your trip or if the trip is still being prepared in the app? Also, are you trying to correct passenger details before or after submission?
Generally, the app allows you to add travelers during trip creation, but editing or updating submitted passenger information is limited. Here’s how you can try to update passenger info step-by-step:
1. If the trip is not submitted yet:
- Open the CBP ROAM app on your Windows device.
- Go to your current trip in progress.
- Navigate to the "Traveler" or "Passenger" section.
- Edit or remove incorrect passenger details and add correct information.
- Save the changes before submitting your trip.
2. If the trip is already submitted:
- Unfortunately, the app does not support editing passenger info after submission.
- You will need to contact your local CBP office directly to report the incorrect information and provide the correct passenger details.
- You can find contact info for the local CBP office on the CBP ROAM website or within the app.
3. Alternative option:
- Create a new trip with the correct passenger information and submit that instead.
- If there are overlapping trips submitted, clarify with CBP on which record they will honor.
If you have trouble finding the exact option to edit passenger info, please let me know, and I can guide you in more detail or escalate for further assistance.
Are you satisfied with these instructions, or do you want me to help you walk through the app now?
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