Hi! I see that you’ve been trying to scan your lottery tickets using the California Lottery Official App for the last week but haven’t had success, even after trying with three different phones. Let’s get to the bottom of this together.

First, just to clarify:
- Are you logged into a California Lottery account within the app? Having an account sometimes affects scanning functionality.
- When you scan, are you certain you’re scanning the unique barcode on the front of the ticket, not the back or the printed number?
- How is the lighting when you try to scan? Sometimes glare or low light can interfere with the camera reading the barcode.
- Have you tried the manual entry option to input the ticket number if scanning isn’t working?

Here are some step-by-step suggestions tailored for your WebKit browser on Android 10:

1. Good Lighting & Camera Focus: Make sure you are scanning in a well-lit area without glare. Hold the ticket steady and avoid shadows or reflections on the barcode. Avoid holding the phone too close or too far from the ticket; adjust until the barcode is clear.

2. Update the App: Confirm the California Lottery Official App is updated to the latest version from the Google Play Store. Sometimes an outdated app can cause scanning failures.

3. Clear Cache/Data: On your Android device, go to Settings > Apps > California Lottery App > Storage, then clear cache and, if needed, data. Reopen the app and log in again.

4. Reinstall the App: Uninstall and reinstall the app to ensure a fresh installation without corrupted files.

5. Manual Entry Option: If scanning still fails, use the manual entry feature within the app and input the barcode number manually, which can help you check the ticket status immediately.

6. Check Internet Connection: Since scanning and confirming tickets require server communication, ensure your device has a stable internet connection (Wi-Fi or mobile data).

If you’ve tried all these and still encounter problems across multiple phones, it could also indicate a temporary app or backend server issue.

Would you like me to help you contact California Lottery customer support as a next step? They can verify if there’s an issue with your specific tickets or the app’s scanning system.

Let me know what you’ve tried so far or any details you can share, and we can go deeper!