[Stepz] App isn't opening ... It keeps trying to load but just keeps going round and round

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Thomas Gibbons
9 months ago In Stepz
App isn't opening ... It keeps trying to load but just keeps going round and round

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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9 months ago

Hi! I see your Stepz app isn't opening and just keeps loading endlessly. Let's get this sorted out together.

First, could you please confirm if you've tried any initial steps already, like restarting your device or updating the app? Also, since you're on a WebKit browser and Windows 10, did you install Stepz as a web app or through an emulator? This will help me tailor the troubleshooting.

Meanwhile, here is a straightforward approach we can try:

1. Restart Your Windows PC: A quick restart can clear temporary glitches affecting the app's loading.

2. Clear Cache and Temporary Files for the Browser: Since Stepz is accessed via WebKit browser, cached data might cause loading issues. To clear cache:
- Open your browser's settings.
- Find "Privacy" or "History" section.
- Select "Clear browsing data" or "Clear cache and cookies".
- Restart the browser and try Stepz again.

3. Check Internet Connection: Ensure your network is stable and fast enough for the app to load.

4. Try Accessing Stepz in a Different Browser: If you have access to Chrome, Firefox, or Edge on your Windows device, see if the app loads there. This helps identify if the issue is browser-related.

5. Update Your Browser and OS: Make sure your WebKit browser and Windows 10 are up-to-date to avoid compatibility problems.

If none of these steps help, please let me know if you get any error messages or if the loading circle never changes. Also, if you installed Stepz differently, that info would help.

Does this sound doable for you? And have you tried any of these so far?

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