[Stepz] It continues to not engage & has a small circle down below it circling.

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Steve Milligan
1 year ago In Stepz
It continues to not engage & has a small circle down below it circling.

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 year ago

Hi there! It sounds like you're experiencing an issue with the Stepz app not engaging and showing a spinning circle. Let's see if we can get this sorted out.

First, can you let me know if you’ve tried any troubleshooting steps already? For example, restarting the app or your iPhone?

Here’s a general guide to follow that might help:

1. Force Quit the App:
- Swipe up from the bottom of your screen (or double-click the Home button) to see all the apps you have open.
- Find the Stepz app and swipe it up to close it.
- Wait a few seconds, then reopen the app.

2. Check Your Internet Connection:
- Ensure that you have a stable internet connection. You can try switching between Wi-Fi and mobile data to see if that makes a difference.

3. Update Your App:
- Go to the App Store, search for Stepz, and see if there’s an update available. If there is, update the app.

4. Restart Your iPhone:
- Sometimes, a simple restart can help clear out any temporary glitches.

5. Reinstall the App:
- If all else fails, uninstall the Stepz app and then reinstall it from the App Store.

Please try these steps and let me know how it goes! If the issue persists after this, I may need to check more specific details for you.

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