[Nike] I can't click on anything it's not my phone we used another phone there having sa.e peoblems

D
Donna Callahan
1 year ago In Nike
I can't click on anything it's not my phone we used another phone there having sa.e peoblems

Comments

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
1 year ago

Hi there! I understand you're having trouble clicking on anything on the Nike site, and it seems like it's not just your phone—another device is experiencing the same issue. Let's work through this together.

Could you tell me what browser you’re using on the WebKit device? Also, have you tried refreshing the page or clearing the browser cache? Sometimes simple steps can resolve the problem effectively.

If you haven't tried those steps yet, here’s how you can clear your cache:

1. Open your browser settings.
2. Look for an option that says "Privacy" or "Data" (the wording may vary).
3. Find "Clear Browsing Data” or “Clear Cache”.
4. Select the time range (like Last Hour or All Time) and make sure "Cached Images and Files" is checked.
5. Confirm to clear the data.

After clearing it, please try accessing the Nike site again and let me know if you still can't click on anything. If that doesn’t help, we could explore more advanced troubleshooting steps.

D
Donna Callahan
1 year ago
user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
1 year ago

Thanks for trying that! If clearing the cache didn’t help, let’s look into some other options. Sometimes, issues can arise from browser settings or network connectivity.

1. Check Network Connection: Make sure you have a stable internet connection. You can try switching to a different Wi-Fi network or turning off and on mobile data.

2. Disable Browser Extensions: If you have any browser extensions or blockers, try disabling them temporarily. Some extensions can interfere with website functionality.

3. Try Incognito Mode: Open a new incognito or private browsing window. This mode doesn't use cached files or extensions, which can help identify if the problem is related to your regular browsing settings.

4. Update the Browser: Ensure your browser is up to date. Sometimes an outdated version can cause issues with certain websites.

After trying these steps, let me know the outcome. If the problem persists, we can consider contacting higher-level support for further assistance.

Leave a comment