[WalkTask-Walking Step Counter] It keeps saying Google authorization failed

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Puseletso
It keeps saying Google authorization failed

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Henry Adams

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11 months ago

Hi! I see you're getting a "Google authorization failed" message when trying to use the WalkTask app. Let's get this sorted out together.

To start, can you tell me a bit more about when exactly this message pops up? For example, is it right after you try to sign in with Google in the app, or at another point? Also, have you already tried any fixes like restarting your phone or reinstalling the app?

In the meantime, here are a few common and simple steps you can try:

1. Check Your Internet Connection: Make sure your device has a stable internet connection, preferably Wi-Fi or a strong mobile signal.

2. Clear Cache and Data for WalkTask & Google Services:
- Go to your Android Settings > Apps > find WalkTask > Storage > Clear Cache and Clear Data.
- Then do the same for Google Play Services and Google Play Store apps.
- Restart your device afterward.

3. Verify Your Google Account:
- Open the Chrome browser or Google app on your device and confirm you are logged in properly.
- Sometimes signing out and signing back into your Google account can reset authorization tokens.

4. Update the WalkTask App:
- Check the Play Store for updates to WalkTask, as the latest version might fix authorization bugs.

5. Check Date and Time Settings:
- Go to Settings > Date & Time and make sure your device is set to automatic date & time and time zone.
- Incorrect time settings can cause problems with Google authorization.

If you've tried those already, or if the issue remains, the problem could be with how the app communicates with Google's servers. In that case, I can walk you through more advanced checks like adjusting app permissions, verifying Google’s security settings, or reviewing any account restrictions.

Would you like to start with those steps? And please let me know what you have tried so far!

P
Puseletso
11 months ago

It's pops immediately I try to register using Google

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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11 months ago

Thanks for the extra detail! Since the "Google authorization failed" message appears immediately when you try to register using Google, it sounds like the app can't complete the sign-in handshake with Google's servers.

Based on common causes for this kind of issue with third-party Google sign-ins, here are a few focused steps we can try:

1. Check Google Account Permissions for WalkTask:
Sometimes Google blocks third-party apps from accessing account info if permissions aren’t granted fully or were revoked.
- Go to your Google Account settings from a browser: https://myaccount.google.com/security
- Scroll to "Third-party apps with account access" and make sure WalkTask is listed and has access. If it’s there but with limited access or listed as removed, try re-adding permissions by signing in again from the app.

2. Ensure Play Services and WebKit Are Updated:
Your WebKit browser engine might impact Google sign-in behavior on Android 10.
- Go to Play Store > My apps & games and update Google Play Services and the WalkTask app itself.
- Also try clearing cache for Google Play Services: Settings > Apps > Google Play Services > Storage > Clear Cache.

3. Try Signing In Outside the App First:
Sometimes, Google token generation works better if you sign in via the browser first:
- Open Chrome or your device browser, sign in to your Google account fully.
- Then return to WalkTask and try Google login again.

4. Use an Alternate Login Method Temporarily:
According to WalkTask's own terms, you can also create an account using Facebook or Apple sign-in (if you have those). This might help while we troubleshoot Google login specifically2 .

5. Review Google Account Security Settings:
Google may block sign-in if it suspects suspicious activity or requires extra verification steps:
- Check if there are any security alerts in your Google Account.
- Ensure 2-Step Verification isn’t causing an interruption by temporarily disabling it for the test.

If none of these work, there may be an issue on WalkTask’s integration with Google sign-in servers, and it might be worth contacting WalkTask support directly at [email protected] with details about your device (WebKit on Android 10) and the precise error message.

Would you like me to guide you through checking any of those steps right now?

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