[FlightAware Flight Tracker] Cannot log in. Does not recognize user name or password. Won't send password reset link to email

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John Gebhardy
Cannot log in. Does not recognize user name or password. Won't send password reset link to email

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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5 months ago

Hi there! I see you're having trouble logging in because your username or password isn't recognized, and you're not receiving the password reset email. Let's work through this together to get you back into your FlightAware account.

First, just to clarify:
- Are you trying to log in using your email address and password directly, or are you using another option like Google or Apple ID?
- Also, have you checked your email's spam or junk folder for the password reset link? Sometimes those emails get filtered there.

Meanwhile, here are some steps we can try:

1. Visit the FlightAware login page directly:
Go to login.flightaware.com. Make sure you are using the correct login method (email, Google, or Apple ID) you originally used to create your account.

2. Try the "Forgot Password" link again:
On the login page, click “Forgot Password” and enter the email address associated with your FlightAware account. Check your email inbox and spam folder shortly after.

3. Verify your email address:
Confirm that you are entering the exact email address you registered with. Sometimes a small typo can cause the reset email not to send.

4. Clear your browser cache and cookies:
Sometimes cached data can interfere with login and password reset processes.
- On your Mac with OS X 10.15.7, in Safari, you can do this by going to 'Safari' > 'Preferences' > 'Privacy' > 'Manage Website Data' and then remove data related to FlightAware.

5. Try a different browser or device:
Sometimes browser-specific issues or extensions can block certain functionality.

If after these steps you still do not receive the password reset email, there may be an account-specific issue to look into.

One additional tip from FlightAware forums is that if you can still reach your FlightAware profile through a logged-in session on some device, you can change your password inside your profile settings as a workaround2.

Do any of these steps sound like something you've already tried, or shall we go ahead and try them now? Also, please let me know if you are using the FlightAware website or an app on your Mac.

Looking forward to helping get this sorted out!

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