Hi there! I want to make sure I understand your situation clearly. When you say the online deposit tells you to "just highlight field," is this message appearing right after you upload or take the photo of your check? And when you say it "accepts the photo," do you mean that the app lets you upload the photo but then shows this message before you can complete the deposit?

Sometimes, "highlight field" could mean the app is asking you to select or fill in a specific box or form area—likely the amount or account information—before moving forward. For example, after the photo is taken, you usually have to enter the check amount or select the deposit account. The app might be prompting you to tap or highlight that input field to make sure it's filled correctly.

Could you tell me:
- Which step in the deposit process this message appears?
- Have you entered the check amount manually?
- Have you selected the account to deposit into?

This will help me guide you through the right steps. Generally, the flow is: choose account → enter check amount → add front and back photos of check → submit deposit. Sometimes, if the amount field is empty or not selected, it might prompt you to highlight or tap it for completion.

Looking forward to your details so I can assist you better!

now the deposit issue cant read the numbers

Thanks for letting me know! It sounds like the app is having trouble reading the numbers on your check photo automatically. That can happen sometimes if the image is unclear or the check's printing is faint. Let's try a few simple steps to improve that:

1. Make sure the check is on a flat, well-lit surface with no shadows over the numbers. Natural light is best if possible.
2. Align the check fully within the camera frame so the entire amount line is visible and in focus.
3. Hold your device steady when taking the photo to avoid blurriness.
4. If needed, retake the photo and ensure the numbers on the check are clear and easy to read.
5. After you upload the new photo, manually enter the check amount if the app still doesn’t pick it up automatically.

If you’ve already tried these and it still can’t read the numbers, manually entering the amount is the reliable next step. The app typically lets you input the amount yourself before submitting.

Does that help, or would you like me to walk you through the photo retake and manual entry process?

not helpful