Hi! I understand your Airy TV app has stopped working on your Samsung Smart TV. Let’s get that sorted out together.

First, can you tell me if the app stops immediately when opened, or does it freeze or crash after some use? Also, have you tried any fixes already?

Meanwhile, here are some effective steps you can try specifically for Samsung Smart TVs:

1. Soft Reset the TV:
- Turn your TV off using the remote.
- Unplug it from the power outlet.
- Wait about 30 seconds to 1 minute.
- Plug it back in and turn it on.
This clears temporary glitches.

2. Check for Software Updates:
- Go to Settings > Support > Software Update.
- If an update is available, apply it and restart the TV.

3. Reinstall the Airy TV App:
- Navigate to the app on your Smart Hub.
- Delete/uninstall it.
- Search for the Airy TV app again in the Samsung App Store and reinstall.

4. Reset Smart Hub:
- Go to Settings > Support > Self Diagnosis > Reset Smart Hub.
- You might need your Samsung account password to proceed.
This resets the app store and apps on your TV and often fixes app-related issues.

If these steps don’t help, there could be network issues or a temporary server-side problem affecting the app. Have you tried using other streaming apps on the TV to see if they work okay?

Let me know how it goes after these steps or if you need me to guide you through any of them!

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