[Signia App] Not displaying TV controls after connecting to StreamLine TV

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Gwynn Carver
1 year ago In Signia App
Not displaying TV controls after connecting to StreamLine TV

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello! I understand you're experiencing issues with the Signia App not displaying TV controls after connecting to your StreamLine TV. Let’s work together to resolve this.

First, could you please confirm a couple of details for me? Are you seeing any error messages, or does the app simply not show the TV controls? Additionally, did you make sure that the StreamLine TV is properly connected to your TV, and are your hearing aids paired with the app?

In the meantime, here are some initial troubleshooting steps you can try:

1. Check Connections: Ensure that your StreamLine TV is correctly connected to your TV's audio output. Typically, you'll want to use the optical or HDMI ARC connection from the TV to the StreamLine TV.

2. TV Settings:
- Go into your TV's settings menu.
- Set the TV speakers to "off" or "external" (depending on your TV's options).
- Check that the digital audio output is set to PCM or Stereo.

3. Restart Devices: Power off both the StreamLine TV and your hearing aids. After a minute, turn on the StreamLine TV first, followed by your hearing aids.

4. App Refresh: Close the Signia App completely and reopen it to see if the TV controls appear.

5. Check for Updates: Make sure both your Signia App and your StreamLine TV device have the latest firmware and software updates.

Once you have tried these steps, let me know if the TV controls appear in the app or if we need to explore further options!

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