Hi there! I'm Frank Taylor, and I understand that you're experiencing an issue with your clipped coupons disappearing. Let's see if we can get to the bottom of this together.

Could you tell me a little more about when you noticed this issue? For instance, were you using the GIANT Food Stores app or website, or was this something you experienced in-store? Any additional details you provide will help me guide you to a solution!

the Giant app on my phone

Thanks for clarifying that you’re using the GIANT app on your phone! Sometimes, coupons can go missing due to a few common reasons, but we can work through this together.

First, let's try a couple of basic steps:

1. Check your account: Make sure you’re logged into the correct account within the app. Sometimes, logging out and back in can help refresh your coupon list.

2. Refresh the app: Close the app completely and then reopen it. This can sometimes re-sync your clipped coupons if there was a temporary glitch.

3. Update the app: Ensure that you're using the latest version of the GIANT app. You can check for updates in the App Store or Google Play Store.

If those steps don’t bring your clipped coupons back, we might need to perform a more advanced troubleshooting step:

4. Reinstall the app: Uninstall and then reinstall the GIANT app. This will give you a fresh start, and sometimes it resolves hidden issues that could be causing your coupons to disappear.

5. Contact support: If none of these steps work, you may want to reach out directly to our support team at [email protected], as they can provide further assistance with your account specifics.

Let me know how these steps work out for you or if you need any more help!