Hi there! I’m sorry to hear you’re having trouble loading coupons to your GIANT Food Stores card. Let’s work through this together.

To start, could you tell me if you’re using the GIANT app on your Mac via an emulator or are you accessing coupons through a web browser? Also, have you been able to load coupons successfully before, or is this the first time the problem has come up?

Meanwhile, here are some general steps you can try to resolve this issue on your macOS 10.15.7 system:

1. Verify Your Account: Ensure that your GIANT account registration is complete and that you’re logged in with the correct email or phone number associated with your loyalty card.

2. Clip Coupons Ahead of Time: Sometimes, coupons need to be clipped and synced to your account at least 15 minutes before checkout for them to load properly.

3. Clear Browser Cache (if using browser): Since you’re on a Macintosh, if you are using Safari or another browser, clearing the cache can help:
- In Safari: Go to Safari > Preferences > Privacy > Manage Website Data > Remove All.

4. If using the GIANT App via emulator or on mobile devices:
- Close and restart the app to clear any temporary glitches.
- Check for any app updates and install them.
- If problems continue, try uninstalling and reinstalling the app.

5. Internet Connectivity: Ensure your internet connection is stable. Disconnect and reconnect Wi-Fi or try a different network.

If you’ve already tried some of these, please let me know which ones so I can suggest more targeted solutions. Also, do you see any error messages when attempting to load coupons?

Looking forward to your reply!