Hi! I see you're having trouble with the Genio Notes app not recording audio. Let's get this sorted out together.

To start, could you tell me a bit more? For example:
- Are you trying to record through the app using your microphone?
- Does the app give you any error messages when you try to record?
- Have you successfully recorded audio before on this device?
- Have you checked if the microphone works with other apps?

Meanwhile, here are some common steps to resolve recording issues in Genio Notes on Windows 10:

1. Check Microphone Permissions:
- Click on Start, open Settings > Privacy > Microphone.
- Make sure the toggle for "Allow apps to access your microphone" is On.
- Scroll down to ensure Genio Notes is allowed access.

2. Verify Microphone Setup:
- Right-click the speaker icon in the taskbar, select Sounds > Recording tab.
- Make sure your preferred microphone is set as the default device and is enabled.
- Test the microphone by speaking and seeing if the green bars move.

3. App Restart and Update:
- Close Genio Notes completely and restart it.
- Check if there are any updates for the app and install them.

4. Try Recording Again:
- Hit the red record button on the app and verify if it starts recording audio.
- Check if the audio level meter inside the app moves.

5. Check for Sync Issues:
- If there’s a message about syncing from another device, it might affect recording—ensure your internet connection is stable and that previous recordings have synced completely.

If after these steps it still doesn’t record, let me know what you observe, and we can go further with more detailed settings or troubleshooting. Also, if you’d like, I can point you to detailed guides from the Genio Help Centre to assist with microphone and recording settings2 3.

Are you satisfied with the solution I provided so far?