Hi! I understand the Genio Notes app is crashing every time you open it, and you’re concerned about several un-uploaded recordings that are preventing you from clearing data. Let’s work through this carefully.

First, to clarify:
- Are these recordings still visible in the app at all, or is the app crashing before you can access them?
- Have you tried any steps already to fix the crash or free up storage space?

Generally, when un-uploaded data is blocking cache or data clearing, it often indicates the app is stuck trying to sync or is facing corrupted data issues.

Here’s a step-by-step approach we can try:

1. Restart your computer: Sometimes a simple reboot can resolve temporary system or app locks.

2. Force quit the Genio Notes app:
- Press Ctrl + Shift + Esc to open Task Manager.
- Find Genio Notes in the list of processes, select it, and click 'End Task'.
This will ensure no background process is locking files.

3. Try Resetting the Genio app on your device:
According to Genio support, a “Reset Genio” button appears in a corrupt data warning dialog. If you can get this dialog, pressing reset clears app state without losing already synced data1.
If you can’t open the app to see this option, we may try the next steps.

4. Clear temporary files/cache that don’t delete the un-uploaded recordings:
Usually, Windows apps store their data in AppData.
- Press Win + R and enter %localappdata%\Genio\ or similar (the exact folder may vary).
- Make a backup copy of this folder somewhere safe first so you don’t lose recordings.
- Then try deleting cache folders or files that look like temp data, avoiding audio or recording files.

5. Check available disk space:
Low disk space can cause crashes and prevent uploads. Ensure your system drive has enough free space. If storage is very low, clear some space.

6. Sign in on another device or the Genio web interface (if available):
If the recordings were synced already from another device or cloud, you might be able to upload or manage them elsewhere, freeing up your PC app.

If none of the above work, and to avoid losing your recordings, you can contact Genio support at [email protected] with details about the problem and backup files. They may help recover or manually upload your recordings.

Let me know if you want to go through these steps or if you have tried some already! I’m here to help. Are you satisfied with this approach so far?