Hi! I see you're having trouble checking in with the Avis app and encountering error EO102. I'd like to help you get this sorted out. Could you tell me what step in the check-in process the error pop-up appears? For example, is it when entering your reservation details, submitting your info, or somewhere else? Also, are you using the latest version of the app on your iPhone running iOS 18.5?

In the meantime, here's a step-by-step approach to try fixing this error:

1. Confirm Your Reservation Details: Double-check your reservation confirmation number and last name match exactly what Avis sent you. Any typos can cause this error.
2. Update the App: Make sure you have the latest version of the Avis app installed from the App Store. Older versions may have bugs causing errors.
3. Restart Your iPhone: A simple restart can often clear temporary glitches affecting apps.
4. Check Internet Connection: Be sure you're on a stable Wi-Fi or cellular data connection while checking in.
5. Enable Location Services: The app might need access to your location to verify the rental location correctly. Go to Settings > Privacy > Location Services and confirm Avis has permission.
6. Clear Cache (if possible): While iOS apps don't have a direct cache clear, you can try uninstalling and reinstalling the Avis app to reset any stored data that could be causing issues.
7. Try Check-In on Another Device or Browser: If possible, log in on a desktop browser at avis.com to see if the error persists. This can help identify if it's device-specific.

If you've tried all these and still see EO102, it might be a more specific account or reservation-related issue. In that case, I can help you escalate or contact Avis support on your behalf.

Please let me know how these steps go or if you want me to guide you through any of them!

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Error comes at the end the process

Thanks for clarifying that the EO102 error occurs at the end of the check-in process. This usually suggests an issue with finalizing your check-in, possibly related to submitting your information or confirming your reservation.

Here’s what I recommend as the next steps for this end-of-process error:

1. Review All Entered Information: At the checkout stage, even a small missing or incorrect piece of info (like payment details, driver’s license info, or contact numbers) can cause a failure. Please carefully confirm everything is complete and accurate.

2. Payment Method Check: Sometimes EO102 can relate to payment authorization. Ensure your payment method linked in the app or reservation is valid and has sufficient funds or credit. You might try removing and re-adding the card if possible.

3. App Update and Reinstall: Since this is a late-stage error, there could be a bug. Delete the Avis app from your iPhone (iOS 18.5), then reinstall the latest version from the App Store to clear any corrupt data or cache.

4. Try a Different Network: Sometimes network restrictions or unstable connections cause submission errors. Switch from Wi-Fi to cellular data or vice versa to test.

5. Check if Account or Reservation Has Restrictions: Some reservations may require additional verification or have pending issues (like outstanding payments or verification documents). If you have access, log into your Avis profile on a desktop browser to see if alerts or messages about your reservation exist.

6. Contact Avis Support Directly if Issue Persists: Since this error is at checkout and could be tied to your specific reservation or account, I recommend contacting Avis customer service, who can look into your booking in detail. You can reach them at 1-800-352-7900 (US) or through their customer service portal here[2].

If you'd like, I can assist you further with any of these steps or help facilitate contact with Avis support.

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