[WSB-TV News] Keeps shutting off

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katherine randall
1 year ago In WSB-TV News
Keeps shutting off

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Grace Wilson

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1 year ago

If the WSB-TV News app keeps shutting off while you are trying to use it, follow these steps to troubleshoot and resolve the issue effectively:

1. Check for App Updates:
- Open the App Store on your iPhone.
- Tap on your profile picture in the upper right corner.
- Scroll down to see if WSB-TV News is listed under "Updates."
- If it is, tap "Update" next to the app to install the latest version.

2. Restart the App:
- Close the WSB-TV News app completely.
- To do this, swipe up from the bottom of the screen (or double-tap the Home button for older models) to access the app switcher.
- Swipe the WSB-TV app off the screen to close it.
- Restart the app after a few seconds to see if the issue persists.

3. Restart Your iPhone:
- Press and hold the Side button and either volume button until the slider appears.
- Slide to power off your iPhone.
- Once your device is off, press and hold the Side button again until you see the Apple logo.

4. Check Network Connection:
- Ensure that you are connected to a stable Wi-Fi or cellular network.
- You can test your connection by opening another app that requires the internet.

5. Reinstall the App:
- Press and hold the WSB-TV News app icon until the menu appears.
- Tap "Remove App" and then "Delete App" to uninstall it.
- Go to the App Store, search for WSB-TV News, and reinstall the app.

6. Clear App Cache:
- While iOS does not offer a direct method to clear the cache of apps like some Android devices, uninstalling and reinstalling the app will effectively clear any stored data that might be causing issues.

7. Check System Updates:
- Go to Settings > General > Software Update.
- If an update is available, download and install it to ensure your device runs the latest version of iOS which can help with app compatibility.

8. Contact Support:
- If the problem continues, you might want to report the issue directly to WSB-TV support. Visit their official website or use the contact information available within the app for assistance.

By following these steps, you should be able to resolve the issue with the WSB-TV News app shutting off unexpectedly. If these solutions do not work, it may indicate a deeper compatibility issue specific to your device or app.

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