Hello! I see you're having a connection issue with TotilPay Go on your Mac running OS X 10.15.7. Could you please share a bit more about the problem? For example, is it a trouble connecting the app to the internet, or are you having issues with a card reader device connecting to your Mac? Any specific error messages or behaviors you've noticed would be helpful.

In the meantime, here’s a simple approach we can try to troubleshoot common connection problems:

1. Check Your Internet Connection: Ensure your Mac is connected to a stable Wi-Fi or wired internet network, as unstable or no internet will affect TotilPay Go.

2. Restart TotilPay Go: Completely close (force quit) the TotilPay Go app on your Mac, then reopen it and try to process a transaction again.

3. Restart Your Mac: Sometimes a quick restart resolves temporary connectivity or software glitches.

If your issue is related to a Bluetooth card reader connecting to your Mac, let me know, as I can guide you through steps including checking the reader's power, Bluetooth settings, and possibly resetting the card reader.

Could you tell me if you've already tried any of these steps, or does your issue seem different? That way, I can guide you further accurately!

I am typing this issue from my laptop. This issue is on our market iPad. The message we receive is Communication Failure Error: Could Not Connect to Host

Thank you for clarifying that the issue is on your market iPad, and you’re seeing the “Communication Failure Error: Could Not Connect to Host” message. This typically points to a problem with the iPad’s connection to the TotilPay Go servers.

Let’s go through some targeted steps to resolve this on your iPad:

1. Force Quit and Reopen TotilPay Go:
- On the iPad, swipe up from the bottom and pause (or double-click the Home button if there is one) to open the app switcher.
- Swipe up on TotilPay Go to close it completely.
- Then reopen TotilPay Go and try again.

2. Restart the iPad:
- Hold down the power button and slide to power off.
- Then turn it back on and test the app again.

3. Check Wi-Fi Connection:
- Make sure the iPad is connected to a stable Wi-Fi network, ideally the same network that the market uses for internet.
- You can try disconnecting from Wi-Fi and reconnecting: Settings → Wi-Fi → Tap your network → Forget This Network, then reconnect.

4. Reset Network Settings (if the above doesn’t help):
- On the iPad, go to Settings → General → Reset → Reset Network Settings.
- This will erase saved Wi-Fi passwords but can fix stubborn network issues. Reconnect to Wi-Fi afterwards.

5. Verify Date and Time Settings:
- Incorrect date/time can cause server connection issues.
- Go to Settings → General → Date & Time, and enable “Set Automatically.”

6. Check for App and iPad Updates:
- Ensure TotilPay Go is updated to the latest version from the App Store.
- Also check for any iPad OS updates in Settings → General → Software Update.

If these steps don’t resolve the problem, we might want to check if your network has any firewall or restrictions blocking TotilPay Go from connecting to the servers, or if there is a broader server outage.

Would you please try these steps and let me know your results? That will help me guide you further! Here is the official TotilPay Go troubleshooting guide for wireless connection issues for your reference1.

We are trying to figure out if there is an outage in our general area. The Watertown Farmers Market is located about 5 miles away from the Davis Farmers Market. Do you know if Totilpay is down in the area?

Thanks for asking about a possible outage in your area near Watertown and Davis Farmers Markets. I’ve checked recent updates and didn’t find any reports or alerts indicating a TotilPay Go outage specific to your region.

Connection issues like yours usually stem from local network problems, device settings, or less commonly, isolated server hiccups that don’t affect a wider area immediately.

At this point, it's best to try the troubleshooting steps I mentioned earlier on the iPad. Also, if possible, testing TotilPay Go on a different network or device nearby could help confirm if it's a widespread outage or a localized issue.

If the problem persists and you want to be absolutely sure, you can reach out directly to TotilPay Go support via their email at [email protected] to ask if there are known outages in your area.

Let me know if you want help with any of those steps or if there's anything else I can assist with! Are you satisfied with this approach?