Hi! I want to make sure I understand your issue correctly—when you purchase control time on your VibeMate app, the device starts turning around very slowly, right? Could you please clarify if by "turning around" you mean the vibration or movement of the toy controlled via the app? Also, is this slow response happening immediately after purchase, or does it appear after some use? Knowing these details will help me guide you better.

not after some use, it happens directly when i use it for the first time, i never get that kind of problem by the psast i think i am stuck with that for like a month. turnoing around : i speak about the clock turning around showing it is searching or try to connect, but never finish or really really slow like a sequence of 10 times 1 token have only used 2 tokens in 30 min.

Thanks for clarifying! So, when you try to use purchased control time, the VibeMate app shows the clock "turning around" as if it's searching or trying to connect, but it stays stuck or moves extremely slowly, and your tokens barely decrement during this time. This sounds like a connection or syncing issue between the app and the device.

Let's try these steps to troubleshoot the problem on your Windows 10 device running WebKit browser:

1. Restart the VibeMate app completely:
- Close the app fully from the Task Manager (Ctrl + Shift + Esc > find VibeMate > End Task).
- Reopen the app and try connecting again.

2. Check your internet connection:
- Ensure your internet is stable and not experiencing slow speeds. Try opening other websites to confirm.
- If you’re on Wi-Fi, consider restarting your router by unplugging it for 2 minutes, then plugging it back in.

3. Clear app cache and cookies:
- Since you're on a WebKit browser, clear the browser cache and cookies related to VibeMate. This can solve any corrupted data that might block connections.

4. Check for app updates:
- Make sure your VibeMate app version is current. Developers often release fixes for connectivity issues.

5. Try a different network or device if possible:
- If you have access, test connecting on another device or network to see if the issue is specific to your Windows/WebKit setup.

If after these steps the slow connection or stuck loading persists, it might be a server-side problem or an issue with your account token balance syncing properly. In that case, I recommend contacting VibeMate support directly at [email protected] for an account review and deeper troubleshooting.

Would you like me to guide you through any of these steps in detail? Also, have you noticed any error messages during this process?