[TimeTree] Time tree app is not opening

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Eva
2 months ago In TimeTree
Time tree app is not opening

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Charlotte Green

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2 months ago

Hi there! I’m Charlotte, here to help you with your TimeTree app issue. Could you tell me a bit more about what happens when you try to open the app? For example, does it crash immediately, freeze on a loading screen, or give any error messages?

Meanwhile, here’s a straightforward set of steps to try since you’re using an Android 10 device with WebKit:

1. Restart your phone: Sometimes a simple reboot can clear temporary glitches.
2. Check for updates: Go to Google Play Store and ensure the TimeTree app is updated to the latest version.
3. Clear app cache and data:
- Open Settings > Apps > TimeTree
- Tap Storage
- Choose Clear Cache first, then if needed, Clear Data (Note: clearing data may sign you out, so have your login info ready).
4. Check internet connection: Make sure your Wi-Fi or mobile data is stable.
5. Try to open the app again.

If it still won’t open, you could try logging out and back in if that’s possible; sometimes account re-authentication clears issues. To log out:
Open TimeTree’s settings > tap the icon on top right > logout option.

If none of these work, please let me know if the app crashes or any message shows, so I can guide you further. Does this sound good to start with?

You can also check the official TimeTree troubleshooting guide here for additional tips: https://support.timetreeapp.com/hc/en-us/sections/900000536526-Troubleshooting-problems 1.

Are you satisfied with the solution I provided so far?

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