Hi there! I see you’ve had some wins of $800 twice and $1000 once, but then after an ad showed up, your winnings got reset to $0. That can be concerning, and I’d like to help you figure this out.

Just to make sure I understand fully: after watching or encountering the ad, it reset your total winning amount in the Solitaire Winner app to zero, correct? Did this happen immediately after one particular ad, or have you experienced this more than once? Also, are you logged into your account during these plays, or playing as a guest?

In situations like this, the issue sometimes relates to a temporary app glitch or a problem syncing your winnings to your account after ads display. Here's what I suggest trying next:

1. Check Your Account Status:
- Log out and log back into your Solitaire Winner account, if you aren’t already.
- See if your winnings are restored or if the app shows your previous balance.

2. Clear Cache and Restart the App:
- Close the Solitaire Winner app completely.
- Since you’re using it on Windows with WebKit, try clearing the browser cache and cookies (if you’re playing through a browser).
- Reopen the app and check your balance.

3. Avoid Closing the App During/Immediately After Ads:
- Some users report that if the app gets closed or interrupted during ads, winnings might not be saved correctly.
- Watch the full ad and don’t close the app until it fully loads back to the main screen.

4. Contact Support Through the App Hub:
- If the steps above don’t help, Solitaire Winner support typically can investigate such issues.
- Reach out directly through the game’s help/support section, providing details of your winnings, what happened, and any screenshots.
- They usually research and correct these types of problems for users1.

If you’ve already tried some of these or want me to guide you more specifically on any step, just let me know! Are you able to check your account login status and the app version you’re using? That can help me tailor the solution better for your Windows environment.