Hello! I understand you're having trouble logging into the Land Rover Remote app because it's rejecting your email and/or password. Let's work through this together to find a solution.

First, could you tell me if you’ve tried resetting your password already? Sometimes the app may reject credentials if there's a typo or an issue with the password complexity.

Meanwhile, here are some steps you can try:

1. Double-check Email and Password: Ensure that your email address is exactly as registered — no extra spaces, typos, or different domain endings. For the password, check for case sensitivity and special characters.

2. Password Reset: Use the "Forgot your password" option on the login screen. Enter the email associated with your account and follow the instructions sent to your inbox. If you do not receive an email, check your spam folder.

3. Special Characters Issue: Recently, some users faced issues if their email or password contains certain special characters that the system doesn’t handle well. If you have special characters in your credentials, you might want to reset your password to something with letters and numbers only.

4. App Reinstallation: Sometimes, uninstalling and reinstalling the Land Rover Remote app can clear cached data that might interfere with login.

5. Account Activation: If this is a new account, confirm that you have activated it via any verification email sent when you signed up.

If you have already tried some of these or if the problem persists, please let me know which steps you've done, and I can guide you through more advanced troubleshooting or account verification processes.

Are you able to tell me when you first noticed the issue and if your credentials had been working previously? That info will help tailor the next steps!

Tried all above and even uninstalling and reinstalling the app while clearing all caches of saved data

Thanks for letting me know what you’ve already tried—it really helps narrow things down! Since you’ve reinstalled the app, cleared the cache, and verified your credentials, let's explore some other possibilities.

1. Check Account Status on Website: Sometimes, account issues arise from the server side or account verification. Try logging into your Land Rover Remote account via the official website on your Windows device’s browser. If you can log in there, it would confirm the problem is app-specific. If not, the issue may be with your account itself.

2. Account Lock or Suspension: After multiple unsuccessful login attempts, some accounts may get temporarily locked for security. If you suspect this, contacting the Land Rover customer relationship center directly is a good next step. They can verify your account status and help unlock or reset it if needed.

3. Vehicle Connectivity Check: Occasionally, the app refuses login if there are issues communicating with your vehicle (like the vehicle being in “sleep mode” for extended periods). Make sure your vehicle has been started or driven recently so its systems are active and can respond to remote commands.

4. App Version and Compatibility: Confirm that the app version you installed is the latest version available for your device and OS (Windows using WebKit browser) and check if there are any reported issues with this browser and OS combination. The app is primarily designed for iOS and Android, so browser-based access might have limitations or require certain configurations.

5. Clear Browser Cookies & Cache: Since your browsing environment is Windows with WebKit (likely a browser like Safari or a WebKit-based browser), clearing browser cache and cookies could help if you’re accessing the service through a browser portal.

6. Contact Support: If these steps do not work, it might be necessary for you to escalate this to Land Rover support directly via email: [email protected]. Please provide them your account email, a detailed description of the issue, and mention the troubleshooting steps you’ve already tried.

If you'd like, I can help guide you through checking your account on the website or clearing browser data—just let me know! Also, are you using the app via a browser or a dedicated app on a mobile device? That info might clarify some compatibility points.

Are you satisfied with this direction so far? Would you like to start with verifying your account on the website?

I can connect without problem on PC, but that does not give me remote facilities I want. The issue seems to be connceting from my mobile

Thanks for that clarification! So, you’re able to log in successfully on your PC but face issues when connecting through your mobile device with the Land Rover Remote app. That helps focus the troubleshooting on mobile connectivity specifically.

Here’s a step-by-step approach tailored to mobile connection issues based on recent common problems and best practices:

1. Ensure Stable Mobile Network: Confirm your mobile device has a strong and stable internet connection (Wi-Fi or cellular data). Sometimes intermittent connectivity interrupts the app's ability to communicate with your vehicle.

2. Check App Permissions: On your mobile device, verify that the Land Rover Remote app has the necessary permissions—especially access to mobile data and background app refresh. Without these, the app might fail to maintain a proper connection.

3. Logout and Clear App Data: Even though you reinstalled the app, try logging out of the app (if possible) and then clearing the app data/cache in your mobile settings (not just uninstall). This can help reset any corrupted local data.

4. Check Vehicle Sleep Mode: If your vehicle has been parked and unused for some time, especially 24+ hours, the vehicle might enter “sleep mode” to conserve battery. In this mode, it may not respond immediately to remote app requests until awakened by opening the door or starting the engine.

5. App and Device Software Updates: Make sure both your Land Rover Remote app and your mobile device’s operating system are fully updated. Sometimes incompatibility between app versions and OS versions cause connection failures after updates.

6. VPN or Proxy Interference: If you are using a VPN or a proxy service on your mobile device, try disabling these temporarily. They can interfere with the app's communication with Land Rover servers.

7. App Reconnection Loop Issues: Some users reported that after an app update, the Remote app keeps showing “RECONNECTING” but never fully connects. If this applies, waiting a day or two for a server-side patch can sometimes be necessary, or you may contact support to inquire if there’s a known outage or bug2.

8. Contact Land Rover Support: If none of the above resolves the issue, and since you can log in on PC but not get remote features on mobile, it may indicate a backend or account-specific mobile token problem. Reaching out directly via [email protected] with your device info, app version, and issue details can initiate a deeper investigation.

Would you like assistance checking specific app permissions and connectivity settings on your mobile device? Also, could you share if your mobile is Android or iOS and the exact app version you're using? That will help me guide you more precisely.

Are you satisfied with these steps so far, or would you like to try them together?

Looks like a call to LR support as tried all of suggestions

I completely understand the situation, and reaching out to Land Rover support sounds like the best next step. Here is how you can contact them for troubleshooting help with the Land Rover Remote app:

- You can email Land Rover's dedicated support team at [email protected] for assistance with login and mobile app connection problems.

- Additionally, you can visit the official Land Rover USA contact page which lists phone numbers, email options, and other ways to reach customer relations: Land Rover USA Contact Us[2].

- For self-help and FAQs regarding Land Rover InControl and Remote app, the Land Rover website also offers useful resources:
Land Rover InControl Setup and Troubleshooting FAQs[1].

When contacting support, I recommend including:
- A detailed description of your issue, including that login works on PC but not on mobile.
- The mobile device type (Android/iOS), OS version, and app version.
- Steps you’ve already tried (reinstalling, clearing caches, verifying network, etc.).

If you want, I can help you prepare the information for your email or guide you through using the contact page.

Are you satisfied with these contact options, or would you like help composing the email to Land Rover support?

Why does the Land Rover Remote app work on PC but not mobile?

Great question! The Land Rover Remote app offers somewhat different functionality when accessed via PC compared to using it on a mobile device, primarily because the app is designed and optimized for smartphone use to control your vehicle remotely.

Here’s a quick overview of the key reasons for the differences:

1. Purpose and Design:
- The mobile app is built specifically for smartphones to provide remote control features like locking/unlocking doors, checking vehicle status (fuel, battery, windows), and starting climate control—functions you’d want on-the-go directly from your phone.
- Access via PC (usually through a web portal) mainly provides visibility into vehicle status and basic account management but often lacks the full remote command functions available on the mobile app.1

2. Technical Limitations:
- Some remote commands require push notifications, background app refresh, and secure persistent connections that work better with the mobile app environment. Browsers on PC don’t always support these seamlessly, so the remote control features might not work fully or at all there.1

3. App Updates and Connectivity Systems:
- Land Rover uses evolving connectivity technologies like Pivi Pro and InControl. The mobile app updates frequently to support the newest vehicles and features in these systems. The PC interface may lag in feature updates or be more for overview purposes.2

4. Security Considerations:
- Mobile apps often incorporate stronger multi-factor authentication and encrypted token exchanges optimized for handheld devices to secure remote commands, which might not be fully supported or offered on the PC portal to maintain security integrity.9

In short, while you can log in on PC to check your vehicle’s status and manage your account, the full range of remote control features—like locking/unlocking, climate control, and preconditioning—are designed primarily for and best experienced on the mobile app. That’s why you might see successful login on PC but encounter trouble or missing functionality on mobile, where those specific remote access features live.1 2

If you need any help navigating the mobile app features once you regain access or want tips on restoring mobile connectivity, I’m here to assist!

Are you satisfied with this explanation, or would you like me to elaborate on specific app features?