Hi there! I see you're having an issue on your Windows 11 Pro system with the CamHipro app—when you drag your online camera to a window, you see the UID (unique identifier) displayed, but no video shows up. Let’s work through this together.

Just to clarify:
- Does this happen with all cameras or just one specific device?
- Have you tried viewing the video feed in any other way within the app — like selecting the camera directly instead of dragging?
- Did this issue start recently, or has it been ongoing?
- Have you updated the CamHipro app to the latest version?
- Also, is your Windows 11 fully updated?

Here’s a step-by-step approach to resolve the no-video display after dragging the camera by UID:

1. Check Display Mode within CamHipro App
Sometimes the app’s video rendering mode causes video not to show. In the CamHipro client on Windows:
- Look for “Config” or “Settings” menu.
- Find "Other Settings" or "Display Mode."
- Switch the mode from "Direct3D" (or “Direct 3D”) to "DirectDraw". Many users found this fixes the video display problem despite the UID showing9.

2. Camera and Network Connectivity
- Ensure the camera itself is powered on and connected to the network properly.
- Verify the camera’s IP address and connection status in Device Management within CamHipro’s settings. Sometimes a mismatched time zone or network issue can cause video to fail to stream properly6.
- Try resetting the camera to factory defaults if nothing else works, by pressing the reset button for about 10 seconds near the cable1.

3. Windows Camera and Privacy Settings
Sometimes Windows privacy settings block app access to cameras:
- Go to Settings > Privacy & security > Camera.
- Make sure access to camera is enabled for the CamHipro app or general desktop apps.
- If needed, allow CamHipro through the firewall.

4. Update/Reinstall CamHipro App
- Uninstall the current app, then download the latest version from the official CamHipro site.
- Reinstall to guarantee no corrupted files are causing this.

5. Try Direct Access via IP
Instead of dragging by UID, try adding your camera manually via IP address in the device management section. Sometimes dragging the video window might not initialize the video stream properly.

Please try these steps starting with the display mode change and checking camera privacy permissions. Let me know how it goes or if you’d like guidance on any specific step!

Are you satisfied with this solution approach so far?

Great!! Thanks, now can you help me with setting the passwords for for the cameras?

Hi again! I'd be happy to help you set passwords for your cameras in the CamHipro app.

Here’s how you can set or change passwords for your cameras step-by-step:

1. Open the CamHipro app on your Windows 11 system.
2. Access your camera list and tap (or click) the settings gear icon for the specific camera you want to set a password for.
3. Within the camera settings, look for a "Change Password" or "Password" option.
4. Enter your new password and confirm it. If you want to see the password as you type, some versions have a "Display password" checkbox you can tick to make it visible.
5. Save your changes to apply the new password.

Keep in mind:
- The default username and password are often both set as “admin” initially unless you have changed them7.
- If you forgot your current password, most cameras have a physical reset button—usually near the MicroSD card slot or at the end of the cable—that you can hold for about 8-10 seconds to reset to factory defaults49.
- After resetting, you’ll need to set up your camera again with a new password.

If you want a video walkthrough on setting up and managing camera passwords, there are useful tutorials available to guide you visually1.

Would you like me to walk you through any of these steps in detail? Are you satisfied with this solution so far?