Hi! I understand you're running a radio station and you've noticed that the WeatherBug updates, especially the afternoon updates, are coming through incorrectly. I want to help you get those updates accurate for your broadcasts.

To better assist you, could you please clarify a few things for me?
1. How are you receiving these updates—through the WeatherBug app, a specific WeatherBug feed, or another delivery method?
2. What kind of inaccuracies are you seeing in the afternoon updates? For example, are the temperatures wrong, the forecast timing off, or are you getting outdated information?
3. Have you noticed if the problem is consistent every day or just occasionally?

Once I have these details, I can guide you step-by-step to troubleshoot or adjust your settings to improve the accuracy of these updates. Looking forward to your reply!

Benjamin: We get a feed through Radio Spider. We have issues usually with the afternoon updates on WVXG 95.1. Mornings, Mid days and overnights seem to be OK. This happened again today. We also have this issue on the weekends.

Thanks for the extra details about your setup with Radio Spider and the specific frequency WVXG 95.1. It helps narrow down the issue to that particular feed and time slot. Since the problem happens consistently with the afternoon updates but not with other times of day, a few things come to mind:

1. Timing or Data Feed Delay: Sometimes, the data push for afternoon updates could be delayed or interrupted. This could be on WeatherBug’s end or with the Radio Spider feed processing.

2. Specific Feed Glitch: The feed that Radio Spider uses for WVXG 95.1 might have a bug or issue uniquely affecting afternoon data.

Here’s a step-by-step plan I recommend:

1. Confirm the Scheduled Update Times on Radio Spider: Check with your Radio Spider settings or account to confirm exactly when updates are scheduled to be pulled and if there's any known delay for the afternoon batch.

2. Compare Raw Data: If possible, look at the raw WeatherBug data feed for the afternoon update (directly from WeatherBug or from Radio Spider) and compare it to what you’re seeing on-air. This helps identify if the error is from WeatherBug’s data or something happening during the feed transfer.

3. Check for Announced Interruptions: Look for any WeatherBug service announcements or known outages around the afternoon update times, as sometimes maintenance or server issues cause temporary inaccuracies.

4. Contact Radio Spider Support: Since the feed passes through them, and the issue is isolated to afternoon updates on WVXG 95.1, their technical team might have more insight or could troubleshoot specifically for that station and time slot.

If you’d like, I can help draft a detailed support request to Radio Spider including these info points so they have precise details.

Let me know if you want to proceed this way or if you want me to help troubleshoot from the WeatherBug side directly! Are you able to access the raw feed data or Radio Spider settings?

Benjamin:I may not be the right guy to work on this. I was just trying to get ahold of someone on your end. I will get my IT people to work with you to try and resolve our issue.

Thanks for letting me know, and I completely understand you want the right team involved to get this sorted out. For your IT team or anyone handling the technical side to contact WeatherBug support directly, here are the best ways:

1. Email support specifically for Android-related WeatherBug app issues at [email protected]. If your setup involves Android devices, this is a direct contact.

2. For iPhone apps, the email is [email protected].

3. You can also start by visiting WeatherBug’s FAQ page on their website for general guidance: https://www.weatherbug.com/faq

4. For more general customer support inquiries, some sources mention [email protected] as well.

Please feel free to forward these contacts to your IT people, and if you want, I can assist them throughout the troubleshooting process. Let me know if you want me to initiate anything from my side!

Are you satisfied with the solution I provided?