Hi there! I understand it can be frustrating when a link doesn't work properly on your iPad. Let's see if we can get that sorted out for you.

Could you please let me know more details about the issue? For instance, are you seeing any specific error messages, or does the link simply not load?

In the meantime, let’s try a few basic troubleshooting steps:

1. Check Internet Connection: Ensure your iPad is connected to the internet, either via Wi-Fi or cellular data.
2. Restart the App: If you are using the app, close it completely and then reopen it.
3. Clear Browser Cache: If using Chrome, you can clear the cache. Go to Settings > Privacy > Clear Browsing Data. Select "Cached images and files" and clear it.
4. Check iOS Version: Make sure your iPad is running the latest version of iOS. You can check for updates in Settings > General > Software Update.

Please try these steps and let me know what you find! If the issue persists, we can look into some more specific troubleshooting.

There is an error message that says "this browser is currently not supported"

Thank you for the additional information! The message "this browser is currently not supported" suggests that the web page you're trying to access does not support the version of the browser you're using on your iPad.

Here are a few steps we can take to address this issue:

1. Update Your Browser: Make sure your Chrome app is updated to the latest version. You can do this by going to the App Store, searching for Chrome, and selecting "Update" if it's available.

2. Try Safari: Since Chrome may not be fully compatible, try accessing the class link using Safari instead. Sometimes native apps perform better with specific sites.

3. Check for Desktop Mode: If you're using Safari, you can try enabling desktop mode. Tap the “aA” icon in the address bar, and select "Request Desktop Website." This can help if the mobile version is not compatible.

4. Clear App Data: If you're using the Aktiv Learning app, clearing the app's data can sometimes help resolve compatibility issues. You can do this by going to Settings > Safari (if using Safari) and selecting "Clear History and Website Data."

5. Reboot Your Device: Sometimes a simple reboot can resolve many technical issues. Just turn your iPad off, wait a moment, and turn it back on.

Please try these steps and let me know if you still encounter the issue. We’ll figure this out together!

I can't add a course on the app

I’m sorry to hear you’re having trouble adding a course on the Aktiv Learning app. Let’s work through this together! There are a few common reasons this issue could occur:

1. Code Issues: Ensure that you are entering the correct course code and activation code. Sometimes, these codes can be mixed up. Double-check that you are using the appropriate code as specified by your instructor.
- My activation code or course code is not working - Aktiv Support

2. App Permissions: Ensure that the app has permission to access the necessary features on your device. You can check this in your iPad's settings.

3. Reinstall the App: Sometimes, uninstalling and reinstalling the app can resolve problematic issues. Just hold the app icon until it wiggles, then tap the "X" to delete. After that, you can reinstall it from the App Store.

4. Connection Issues: Make sure your Internet connection is stable, as unstable connections can hinder your ability to add courses.

5. Instructor Setup: Check with your instructor to ensure that the course has been set up and is available for you to join, as it may not be active yet. If your course is linked with a Learning Management System (LMS), confirm that your account is correctly integrated.
- What is an LMS needed error? - Aktiv Support

Please try these steps and let me know how it goes! If you're still having difficulty, we can explore further troubleshooting options.