[Aktiv Learning] When I open a question, the text and answers are stuck off-screen to the top left and I can't read.

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Kameren Miller
9 months ago In Aktiv Learning
When I open a question, the text and answers are stuck off-screen to the top left and I can't read.

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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9 months ago

Hi there! I’m sorry to hear that your Aktiv Learning app is showing the question text and answers off-screen to the top left. Let’s work through this together to get it fixed.

To start, can you tell me if this happens with all questions or just specific ones? Also, have you tried any steps so far to fix the display, like resizing the app window or refreshing the page?

Meanwhile, here are some initial steps that often help with display issues on Windows 10:

1. Resize and Reposition the Window: Sometimes, the app window might be "remembering" a location off-screen. Try this:
- Click the app in your taskbar to make sure it’s focused.
- Press Alt + Space on your keyboard, then press M. This is the "Move" option.
- Use the arrow keys to try moving the window back onto the screen.
- Once visible, click your mouse to place the window.

2. Adjust Display Scaling and Resolution:
- Right-click your desktop and choose "Display settings."
- Make sure the scale (under "Scale and layout") is set to 100% or a recommended value.
- Check your screen resolution and set it to the recommended resolution.
- After changing, relaunch the Aktiv Learning app.

3. Clear Cache and Restart the App:
- If you’re using the app inside a browser, clear your browser’s cache and cookies.
- Then restart the browser and log back into Aktiv Learning.

4. Update or Reinstall the App:
- Check if there’s an updated version of the Aktiv Learning app available and install it.
- If the problem persists, uninstall and reinstall the app.

Could you please try these steps and let me know if any of them help? If not, we can explore deeper fixes like checking for system compatibility or account-related issues.

Are you comfortable trying these now?

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