To resolve the issue of the EXCEED mobile app not working or starting, follow these steps:

Check Device Compatibility

1. Ensure your device meets the minimum operating system requirement. The EXCEED mobile app requires an OS of at least 5.0 or above to function properly - learn more.

Update the App

2. Go to your device's app store (Google Play for Android or App Store for iOS).
3. Search for the EXCEED mobile app.
4. If an update is available, install the latest version. This often resolves functionality issues - learn more.

Clear App Cache (for Android Users)

5. Access your device's settings.
6. Navigate to "Apps" or "Applications."
7. Find and select the EXCEED app.
8. Tap on "Storage" and then choose "Clear Cache." This can free up any space and resolve loading issues.

Check Permissions

9. In the app settings, ensure that all necessary permissions are granted to the EXCEED app for it to function correctly, such as permission to access the internet or your device storage - learn more.

Reset the App

10. If the app is still unresponsive, open your device's settings.
11. Again go to "Apps," locate the EXCEED app, and choose "Force Stop."
12. Re-open the app and see if it starts correctly.

Reinstall the App

13. If none of the previous steps work, try uninstalling the EXCEED app from your device.
14. Once uninstalled, restart your device.
15. Re-download and install the app from your respective app store.

Check for Broader Issues

16. Sometimes server issues can cause the app not to work. Check online forums or the app’s social media for any ongoing reported issues by other users, which could indicate a wider service interruption - learn more.

If the problem persists after following these steps, consider reaching out to the EXCEED customer support team for further assistance - learn more.