Hi! I understand that your filters in the Red Rover K12 app on your Android device are getting deleted randomly, and you’ve already tried the usual fixes without success. Let’s figure this out step by step.

To clarify, when you say filters are deleted randomly:
- Are these filters resetting immediately after you set them, or only after you close and reopen the app?
- Does this happen with all filters or specific types of filters?
- Have you noticed if this happens when switching networks (WiFi to mobile data or vice versa) or after app updates?

Meanwhile, here are some targeted steps we can try tailored to Android 10 and the Red Rover app:

1. Clear Cache (Not Data) of the Red Rover App
Cached files can sometimes cause erratic behavior but clearing user data removes settings.
- Go to Settings > Apps > Red Rover K12 > Storage
- Tap Clear Cache
- Restart the app and try setting filters again.

2. Check App Permissions and Battery Optimization
Android battery optimizations might stop the app from saving settings properly.
- Go to Settings > Apps > Red Rover K12 > Battery
- Disable any restrictions like "Optimize battery usage” for this app.

3. Ensure App Is Fully Updated
Sometimes bugs related to filters are fixed in app updates.
- Open the Google Play Store
- Search for Red Rover K12
- If an update is available, install it.

4. Logout and Re-login
Sometimes session issues can interfere with settings saving.
- Log out of the app fully and log back in, then try the filters.

5. Reinstall the App
Although you likely tried this, it’s best to uninstall the app completely and reinstall to clear any corrupted files.
- Uninstall Red Rover K12
- Restart your device
- Install the app from Google Play Store again

6. Check for Device Software Updates
Keeping Android OS updated can resolve compatibility issues.
- Go to Settings > System > Advanced > System Update
- Update your device if any update is pending.

If after these steps the filters are still deleting, it could be an issue with how the app handles user settings on your device or an account synchronization problem on Red Rover’s side.

Would you be able to check if the filters stick when using Red Rover K12 in a browser on your Android device? That helps isolate the problem to either the app or your account.

If none of this fixes it, I’m happy to escalate or investigate further with our technical team. How does that sound? Are there any details you can add about the timing or pattern of the filter deletion?