Hi there! I understand that your school "favorites" in the Red Rover K12 app on your Samsung device are disappearing multiple times a day, which sounds really inconvenient. I'd like to help figure out what's causing this and get it sorted for you.

To start, can you tell me a bit more about the situation?
- Are the favorites being deleted only when you're using the app offline or online?
- Is this happening on just one Samsung device, or have you noticed it on others as well?
- Do you use the app through the native Red Rover app, or are you accessing it through a web browser on your device?
- Have you recently updated the app or your device OS before this issue began?

Meanwhile, here’s a general way to troubleshoot this issue:

1. Check for App Updates: Sometimes bugs causing data loss are fixed in updates. Go to the Google Play Store, search Red Rover, and see if there's an update available. If yes, update the app.

2. Clear Cache (not data yet): Go to your device's Settings > Apps > Red Rover K12 > Storage > Clear Cache. This removes temporary files and sometimes fixes glitches without deleting saved data.

3. Confirm Account Sync: Make sure that you are properly logged into your Red Rover account in the app. If the favorites are stored server-side, a problem with syncing could cause favorites to disappear.

4. Review App Permissions: Check if the app has necessary permissions enabled (like storage or network access) to save/balance data properly. You can check in Settings > Apps > Red Rover K12 > Permissions.

5. Reinstall the App: If none of the above helps, uninstall the app and reinstall it from the Play Store. This can clear corrupted files causing data loss issues. Make sure you remember your login credentials to restore your data.

Please test these suggestions, and if the problem persists, we can take a deeper dive. Does this make sense so far? Let me know what you find or any other details you notice.