Hi there! I understand you're having trouble with both the Moe's Southwest Grill app and website not working. I'd like to help get this sorted for you.

To start, could you please let me know:
- What exactly happens when you try to use the app or visit the website? (e.g., does it fail to load, freeze, show error messages?)
- Have you been able to use them successfully before or is this the first time?
- Are you connected via Wi-Fi or cellular data on your iPhone with iOS 18.7?

This info will help me guide you better through some troubleshooting steps.

It shows an error message on both the app and the site

Thanks for the info! Since you’re seeing an error on both the Moe’s app and website, it could be related to a few different things like a server issue, app glitch, or connection problem.

First, let's try some basic steps to narrow it down:

1. Check your internet connection — Ensure your iPhone is connected to Wi-Fi or cellular data, and that the connection is stable. You can try opening another website or app to confirm connectivity.

2. Force close and reopen the app — On iOS 18.7, swipe up from the bottom and hold until you see the app cards, then swipe the Moe’s app off the top to close it. Relaunch the app.

3. Clear Safari cache for the website — For the website, go to Settings > Safari > Clear History and Website Data, then try reloading the Moe’s site.

4. Restart your iPhone — Sometimes a reboot clears temporary glitches.

If those steps don’t work, it might be a wider issue with Moe’s online ordering system. There have been times when the Moe’s online site was down due to high traffic or server malfunctions, and the team works to fix it as soon as possible1.

Could you please share the exact wording of the error message you see? That detail can help me pinpoint whether it’s a login issue, menu loading problem, or something else.