Hi there! I understand you're having trouble with the Sunoco loyalty program when entering your phone number. To better assist you, could you let me know a bit more about the issue? For example:

- Are you trying to sign up, log in, or redeem points with your phone number?
- Are you receiving any error messages when entering the number?
- Are you using the Sunoco app or the website?
- Have you already tried any steps like restarting the app or double-checking the number format?

With a little more detail, I can guide you through the right steps to get this working smoothly.

trying to get gas discount and getting loyalty unvailable

Thanks for sharing that you're seeing the "loyalty unavailable" message when trying to get a gas discount at Sunoco. Let's go through some steps to get this working for you.

1. Confirm Location & Station Participation
The Sunoco loyalty discounts apply only at participating Sunoco fuel sites. If the station you’re at is non-participating or a non-Sunoco branded fuel station, the discount won't be available. I’d recommend verifying that the station is part of the program.

2. Double-Check Your Phone Number & Account
Ensure the phone number you’re entering exactly matches the one linked to your Sunoco Go Rewards account. Even one digit off can cause the discount to fail.

3. App or Card Usage
Are you attempting to use the discount via the Sunoco app, fuel pump, or a linked grocery store loyalty card? Sometimes points earned via grocery cards need to be scanned or linked properly before discount applies.

4. Network & Account Status
Try restarting your app, ensuring a stable internet connection, and logging out then back in to refresh your account status in the system. Keeping the app updated also helps avoid sync issues.

5. Redemption Limits & Terms
Occasionally, there are restrictions such as minimum fuel purchase amounts, daily redemption limits, or special blackout periods mentioned in the Go Rewards Terms & Conditions, which could cause loyalty discount to be temporarily unavailable1.

If you’ve tried these steps and still see “loyalty unavailable,” it might be a system-side issue or account-specific restriction. In that case, I’d suggest contacting Sunoco customer support directly for personalized assistance at [email protected]2. If you want, I can guide you through sending them a detailed message.

Would you like to try troubleshooting the app or account details together? Or shall I help draft an email to support?