Hi there! I understand you're having trouble logging in to change your payment info. To get a better picture, could you tell me where exactly you're trying to log in? Is it on the Sunoco website, the mobile app, or perhaps through a credit card portal? Also, are you seeing any error messages or specific issues when you try to log in? This will help me guide you more precisely.

Sunoco website keeps saying something is not right so I changed my password & I keep getting same message????

Thanks for the details! Since you've already changed your password but still see the "something is not right" message, it sounds like there might be an issue with either your account status or something on the website side.

Let’s try these steps to troubleshoot:

1. Clear Browser Cache and Cookies: Sometimes, old data stored in your browser can cause login issues.
- On your Windows 10 device, in your browser (e.g., Chrome, Edge), press Ctrl + Shift + Delete.
- Select to clear cookies and cached images/files.
- Restart the browser and try logging in again.

2. Try a Different Browser or Incognito Mode:
- Open a private/incognito window (Ctrl + Shift + N).
- Attempt to log in there to rule out browser extension or cache conflicts.

3. Check Caps Lock and Input: Ensure your password entries are accurate, paying attention to uppercase vs lowercase letters.

4. Verify Email/Username: Make sure you’re entering the correct email or username associated with your Sunoco account.

5. Account Lock or Restrictions: There might be restrictions or holds on your account. You might want to try resetting your password again via the "Forgot Password" link to ensure your credentials sync properly.

If after these steps, you still see the same message, the issue may be on Sunoco’s backend or with your account specifically.

In that case, I recommend contacting Sunoco support at [email protected]—they can check your account status and help you regain access.

Would you like me to guide you through clearing the cache or trying incognito mode?

I never owe a balance. I tried Firefox,Brave & Microsoft Edge browsers - nothing works!

Thanks for letting me know you've tried multiple browsers. That helps narrow things down quite a bit.

Since the issue persists across Firefox, Brave, and Edge, it’s unlikely to be a browser-specific problem. Given you don’t owe a balance and password resets haven’t resolved it, here are a few possibilities and next steps:

1. Account Verification or Lock:
Sometimes, even with no balance, accounts can be flagged for additional verification or temporarily locked for security reasons. This might not be apparent on your end but would prevent login.

2. Website Backend or Account Sync Issue:
There could be a sync problem between your account data and the Sunoco website backend, causing that “something is not right” message to appear despite valid credentials.

3. Try From a Different Network or Device:
Occasionally, network or firewall configurations interfere with site access. Try logging in from a different device or a different internet connection (e.g., mobile data).

4. Check for Account Notifications via Email:
Verify if Sunoco has sent any emails about your account that might require your attention (e.g., verification steps, security alerts).

Since common troubleshooting hasn't cleared this up, I highly recommend reaching out directly to Sunoco support via their dedicated email [email protected] — they can access your account details and confirm if there are any holds or issues preventing access.

If you want, I can help you draft an email to speed things up. Would that be helpful? Also, please let me know if you want me to assist with trying from a different network or device.

Thank You!

You're very welcome! I'm glad I could assist. If you have any more questions or need help in the future, don't hesitate to reach out. Have a great day!