Hi! Sorry to hear you're having trouble logging into the UMR Health app after initially being able to log in. Let’s try to get this sorted out together.

To better assist you, could you tell me:
- What exactly happens when you try to log in the next time? (e.g., error message, app freezing, login screen just refreshing)
- Did you recently change anything on your phone, like password, app update, or iOS update?
- Have you tried any steps already, such as resetting your password or reinstalling the app?

Once I know a bit more, I can walk you through some focused troubleshooting steps. Looking forward to your reply!

Erorr username an password not recognized.

Thanks for the details! The "username and password not recognized" error usually means either the login info doesn’t match what’s on file, or there might be an issue with how the app or server is processing your login.

Let’s try these steps to resolve this:

1. Double-check your username and password – Sometimes typos or case sensitivity can cause this. Make sure Caps Lock is off, and enter your credentials carefully.

2. Reset your password – Use the “Forgot Password” option on the login screen to reset it. This ensures your credentials are fresh and valid.

3. Clear app cache or reinstall the app – On iPhone iOS 18.6, you can uninstall the UMR Health app by pressing and holding its icon then selecting “Remove App.” Then, reinstall it from the App Store to clear any lingering login data that could cause conflicts.

4. Check your internet connection – Ensure you have a stable connection, as login verification requires internet access.

If you’ve tried these and it still doesn't work, there might be an account lock or server-side issue. In that case, would you like me to guide you on how to contact UMR support directly? Or would you prefer I troubleshoot further?

Contact UMR Health app support

Got it! To contact UMR Health app support for help with your login issue, you can call their main support number at 1-800-826-9781. This line handles general claim inquiries and account help, including login problems.

Alternatively, if your issue is specifically related to your Consumer Account or FSA accounts, you can also email [email protected] or call the same number above for assistance.

Additionally, for password help, registration issues, or other general assistance, UMR offers a toll-free line at 1-844-386-7491 (TTY 711 available for hearing impaired).

Would you like me to guide you through calling or emailing them to ensure you get connected smoothly? 1 6 7