Hi there! Sorry to hear you're having trouble signing into the PEMCO app even though your email and password are correct. Let’s see if we can get this sorted out.

First, just to clarify:
- Are you sure you are using the exact same email and password combination that works on the PEMCO website?
- Have you recently changed your password or updated your account?
- Are you seeing any error messages when you try to sign in on the app?

Meanwhile, here are some quick steps to try that often resolve sign-in issues on Android devices:

1. Check Internet Connection: Ensure your device is connected to a strong and stable internet connection (Wi-Fi or cellular).

2. Update the App: Go to Google Play Store and make sure the Go PEMCO app is updated to the latest version.

3. Clear App Cache and Data:
- Go to your device Settings > Apps > Go PEMCO App.
- Tap on Storage.
- Tap Clear Cache, then Clear Data.
- Re-open the app and attempt to sign in again.

4. Restart Your Device: Sometimes a simple restart clears temporary glitches.

If the above doesn’t help, PEMCO also uses Multi-Factor Authentication (MFA). If you have MFA enabled, sometimes there is an extra step to verify your identity aside from the email and password. Have you set up MFA for your account? If yes, double-check you are completing that process correctly.

If you are still unable to sign in, you might want to reset your password via the "Forgot your password?" link in the app, just to make sure the password you are entering is fully synced.

Would you like me to guide you through any of these steps? Or if you have any specific error messages, please share them so I can assist you better.

Will deleting app data affect my pemcodometer history?

Great question! Deleting the app data on your Android device clears all locally stored information for the PEMCO app, which includes any data saved on your device itself.

However, the PEMCODOMETER history—your recorded trips and driving data—is collected and processed in the background and tied to your PEMCO account. This data is typically stored on PEMCO’s servers rather than just on your phone. So, clearing the app data or even uninstalling the app should not delete your PEMCODOMETER trip history permanently, because that information syncs with your account remotely1.

That said, after clearing the app data, you might need to sign back in and allow the app some time to sync and repopulate your trip history from the server.

If you want to be on the safe side before clearing data, just make sure you have your PEMCO login credentials handy so you can log back in smoothly.

Would you like me to guide you through clearing the app data, or help with anything else?