If the Michigan Lottery app is not scanning your tickets, follow these steps to troubleshoot the issue effectively:

1. Check App Permissions: Ensure that the Michigan Lottery app has permission to use your device's camera. Go to your device's Settings, find Privacy, and then Camera. Make sure the Michigan Lottery app is allowed to access the camera.

2. Update the App: Make sure you have the latest version of the Michigan Lottery app. Check the App Store for any updates and install them.

3. Restart the App: Close the app completely and restart it. This can clear any temporary glitches that might be affecting its performance.

4. Clean the Ticket Barcode: Sometimes the issue might be with the physical ticket. Ensure that the barcode on the ticket is clean and unobstructed. Use a soft cloth to wipe any dust or smudges off the ticket.

5. Adjust Lighting: Scan your ticket in a well-lit area. Poor lighting can affect the camera's ability to read the barcode.

6. Test Different Tickets: If the app fails to scan one specific ticket, try scanning different tickets to determine if the issue is isolated to just one ticket or if it's a general issue with the app.

7. Reinstall the App: If the app is still not working after trying the above steps, consider uninstalling and then reinstalling the Michigan Lottery app. This can resolve deeper issues that might be affecting functionality.

8. Contact Support: If you continue to experience issues, reach out to Michigan Lottery's customer support for assistance. You can either submit a form on their website or call their 24/7 support line at 1-844-887-6836 - learn more.

9. Refer to FAQs: For more detailed troubleshooting, refer to the Michigan Lottery website where they address common issues with the ticket scanner feature - learn more.

These steps should help you resolve the scanning issue in the Michigan Lottery app.