Hello! I understand you are experiencing an issue with the "جسر" (JESR) e-wallet app, where it seems to be stuck in an infinite loop. Could you please describe a bit more about what happens exactly? For example, does the app keep loading without proceeding, or do you get repeated screens asking for the same input? Also, when did this problem start?

Meanwhile, here are some troubleshooting steps you can try on your macOS Catalina (10.15.7) device:

1. Quit the app completely and then reopen it:
- Press Command + Q to quit if the app is running.
- Then launch the app again and see if it proceeds normally.

2. Clear cache or temporary files related to the app, if JESR offers such an option in its settings.

3. Restart your Mac to clear any temporary system glitches.

4. Make sure your internet connection is stable. Try switching from Wi-Fi to wired connection or vice versa.

5. Check for any available updates for the JESR app in the Mac App Store and apply them.

6. If it is a web-based wallet and you are using it in a browser, try clearing cache and cookies or try accessing it from another browser (Safari, Chrome, Firefox).

7. If the app or website uses two-factor authentication or login, verify your login credentials and authentication steps carefully.

If you have already tried any of these steps, could you please let me know which? That way, I can guide you through more specific or advanced fixes.

I also saw some reports indicating issues from the wallet's side related to dysfunctional loops post-updates, which sometimes require patches from the developers1. If your issue persists, it might require checking if there is a server-side problem or contacting JESR support.

Please share any additional details, and we’ll work together to get this fixed. Are you satisfied with the initial advice, or should we dig deeper?