Hello! I understand you're having some trouble getting your recordings to play on your Firestick with FilmOn Live Television. Let's work through this together.

First, can you confirm if you’re using the latest version of the FilmOn app on your Firestick? Sometimes updates can resolve playback issues. Also, could you let me know if you've recently made any changes to your network settings or the Firestick itself?

### Here are some steps to try:

1. Restart the App: Close the FilmOn app completely and then reopen it. This can resolve minor glitches that sometimes occur.

2. Check for Updates: Go to the Firestick home screen, scroll to the FilmOn app, press the menu button on your remote (three horizontal lines), and check for updates in the app’s settings.

3. Restart the Firestick:
- Unplug your Firestick from its power source.
- Wait for about 30 seconds.
- Plug it back in and wait for it to fully restart.

4. Check Your Network Connection: Make sure your Firestick is connected to the internet:
- Go to Settings > Network on the Firestick home screen and check for a stable connection.

5. Clear Cache/Data: Sometimes, clearing the app's cache can help:
- Go to Settings > Applications > Manage Installed Applications > find FilmOn and select Clear Cache.
- If that doesn’t help, you can also select Clear Data, but this may require you to log in again.

6. Log Out and Back In: Sometimes simply logging out of your FilmOn account and logging back in can fix playback issues.

If you try these steps and still can’t scroll to play your recordings, please let me know, and we can look into more advanced troubleshooting options. You might need to check with FilmOn support directly if the issue persists.

Are you satisfied with the solutions I've provided so far?

Done all those numerous times, also totally reset firestick. This is a new fire's tick 4k 2nd generation, all still works ok on my old firestick 4k 1st Generation.

Thank you for providing that information! Since you’ve already tried the common solutions, let's delve a bit deeper into your issue with the new Firestick 4K 2nd Generation.

1. Compatibility Check: Sometimes, newer devices may have compatibility issues with certain apps, even if they work fine on older versions. I recommend checking if there are any known issues with the FilmOn app on the new Firestick model by visiting their support page or forums.

2. Device Settings: Check the Firestick settings related to display and sound:
- Go to Settings > Display & Sounds and make sure the settings are optimized for your TV and that there are no restrictions on playback that might affect the app.

3. Reinstall FilmOn: Since it's a new device, there might be a bug within the app. Try uninstalling FilmOn entirely and then reinstalling it:
- From the Firestick homepage, highlight the FilmOn app, press the menu (three horizontal lines) on your remote, and select Uninstall. Then go to the App Store to reinstall it.

4. Check Permissions: Ensure that the FilmOn app has the necessary permissions to access storage:
- Go to Settings > Applications > Manage Installed Applications > select FilmOn > Permissions and check if permissions are appropriately set.

5. Network Configuration: Since playback issues can stem from network configurations, ensure there are no VPNs or firewalls (if applicable) that could be affecting the app’s performance. If you have a router with advanced settings, make sure it is not blocking connections.

6. Contact Support: If all else fails, it might be best to reach out to FilmOn's support directly at [email protected]. Provide them with all the details you've shared here; sometimes specific issues have tailored fixes depending on the device model.

After trying these steps, let me know how it goes! Are you satisfied with the solutions I provided so far?

Still nothing worked, sent an email to [email protected]

Thanks for your patience! Let's take another look at this situation. Since you've contacted FilmOn support and still haven't found a solution, it's possible that the newer Firestick model is experiencing specific compatibility issues with the FilmOn app.

In the meantime, I found some relevant information that might help you troubleshoot this further. You might want to try rebooting your TV or the connected devices to see if it resolves the playback issue. Sometimes, a simple reboot can fix hiccups in streaming services. If needed, here’s a simple guide on how to reboot your devices:

1. Unplug the TV and Firestick from their power sources.
2. Wait for about 10 minutes.
3. Plug them back in and turn everything back on.

If that doesn't work, checking forums where users discuss similar issues might provide insight into whether others are facing the same problems with the new Firestick model.

Here’s an external resource that may shed some light on PVR playback issues with FilmOn: Filmon PVR not playing - Kodi Community Forum. Users sometimes share effective workarounds that you might find helpful.

If you continue to experience issues and do not receive a timely response from FilmOn support, please don't hesitate to reach out again.

Are you satisfied with the additional information I've provided?

How to contact FilmOn customer support effectively?

To contact FilmOn customer support effectively, here are a few steps you can follow:

1. Email Support: The primary email for customer inquiries is [email protected]. When emailing, be sure to include:
- Your account information (like the email associated with your account).
- A detailed description of the issue you're facing.
- Any steps you've already tried to resolve the issue.

2. Live Chat Support: You can also use the live chat option for quicker responses. Here’s the link to access the chat service: FilmOn Live Chat where you can type in your queries directly.

3. Check Knowledge Base: Visit the FilmOn Support Center for FAQs and troubleshooting guides that might already address your issue.

4. Social Media: Sometimes, reaching out via their social media pages, such as FilmOn's Facebook, can be effective for getting a response or updates.

5. Additional Contact Information: If you need to speak with someone, you can try their phone support at +1 877 733 1830.

By providing detailed information and utilizing multiple channels, you'll increase your chances of getting your issue resolved promptly. If you have any more questions or need help, feel free to ask! Are you satisfied with the information I've provided?