Hi there! I understand you're having trouble finding your monthly credits and can't access the "custom" mode, only the "simple" one. Let's get to the bottom of this.

First, just to clarify:
- Have you noticed if your current account subscription or plan has changed recently?
- Are you logging in with the same account you used before?
- When did you last see your monthly credits available?

Sometimes, credit balances can reset or change if there is an update to the app or subscription status. Also, access to "custom" mode could be linked to particular subscription tiers or plans.

Here are some steps we can try to resolve this:

1. Check Account and Subscription Status: Open the Suno app and go to your account or subscription settings to confirm if your plan is active and if monthly credits are part of your current subscription.

2. Log Out and Log In Again: Sometimes, a quick re-login refreshes your credits display and features.

3. App Update or Repair: Since you mentioned "custom" mode is no longer accessible, make sure your app is updated to the latest version. If you’re on Windows, running the app with Administrator privileges or repairing the installation might help restore full features.

4. Clear App Cache or Data: Sometimes corrupted data can cause features to disappear. Clearing the app cache (if available on your device) could help.

5. Support Contact: If none of the above works, it's possible there are changes on the backend affecting credit distribution or feature access. Suno sometimes has changes or pauses in credits availability. You may want to contact Suno customer support directly to inquire about your account’s credits and the "custom" mode access, especially if you recently upgraded or modified your subscription.

If you want, I can help guide you through verifying subscription settings or updating/repairing the app on your Windows system. Let me know where you'd like to start!

help

Thanks for reaching out! I want to make sure we get your monthly credits and the "custom" mode access sorted out quickly.

Here’s what we can try next:

1. Double-check your subscription and account status: Sometimes feature access like the "custom" mode and monthly credits depend on your current subscription plan. Log into your Suno account on your Windows device, go to your account or billing section, and confirm your current plan is active and supports these features.

2. Clear cache and log out/in: Since you’re on Windows using WebKit, try clearing your browser cache or the app cache if you’re using an installed app. Then log out and log back in to refresh your session.

3. Update or reinstall the Suno app: Ensure you have the latest version installed, as older versions might restrict some features. For Windows, you can uninstall and reinstall the app or update it from the official source.

4. If you still cannot access your credits or the "custom" mode: The best direct option is to contact Suno’s official support team at [email protected]. They can check your account details specifically and resolve any issues with credits or feature access1.

If you want, I can guide you step-by-step through any of these actions. Let me know what you'd like to try next!