[Suno] The videos, profile pictures, ECT aren't loadinging and I can't get the songs to play

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Emma
6 months ago In Suno
The videos, profile pictures, ECT aren't loadinging and I can't get the songs to play

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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6 months ago

Hi there! I understand you’re having trouble with the Suno app where videos, profile pictures, and songs aren’t loading or playing. To help you better, can you tell me a bit more?

- Are you using the app on your Windows device’s WebKit browser or the Suno desktop app?
- Have you noticed if this problem started recently or after any updates?
- Are you connected to a stable internet connection?
- Have you tried any troubleshooting steps already, like restarting the app or clearing cache?

This info will help me guide you to the right fix. In the meantime, here are some general steps we can try to resolve these issues:

1. Check Internet Connection: Make sure your connection is stable and fast enough to load media content. Try opening other video or music sites to verify.

2. Clear Browser Cache and Cookies: Sometimes, cached data can interfere with loading content. Since you’re on a Windows WebKit browser, you can clear cache through the browser’s settings.

3. Disable Browser Extensions: Extensions can sometimes block media from loading. Try disabling any extensions temporarily and refresh the app.

4. Update the Browser: Ensure your WebKit-based browser is updated to the latest version.

5. Try Incognito Mode or Different Browser: This helps isolate if the issue is browser-specific.

6. Re-login to the Suno App: Log out and back in to refresh your session.

If these basic steps don’t work, we can look deeper into possible app server issues or account-specific problems. Let me know what you’ve tried, and if you want, I can walk you through any of these steps!

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