Hi there! I’d love to help you get that money sent to your kid’s Step account. Could you tell me a bit more about what happens when you try to send it? For example, do you get an error message, or does the app just not process the transfer? Also, are you sending from your Step account or from an external bank?

In the meantime, here’s a general way to send money within the Step app:

1. Open your Step app and tap the "Move Money" button at the bottom of the screen.
2. Look for the option to send money or make a transfer.
3. Choose your kid’s account as the recipient.
4. Enter the amount you want to send and confirm.

If you’re attempting a recurring transfer, you can scroll down to the “Recurring Transfers” section and set that up.

Let me know if you’ve tried these steps and what specifically isn’t working, so we can troubleshoot further! If you want, I can guide you through it live.

Are you using the latest version of the Step app on your Windows device? Sometimes app updates can affect functionality.

Looking forward to your reply!

After i confirm the amount to send, i get a blank page

Thanks for sharing that detail about the blank page right after confirming the amount. Let's dig into this together.

First, it sounds like the app might be having trouble completing the transfer process and is getting stuck on a blank screen. Here are a few steps to try that often help resolve this kind of issue on Windows systems using WebKit browsers or apps:

1. Clear Cache and Cookies: Sometimes old data can cause loading issues. If you’re doing this through a browser, clear your browser’s cache and cookies. If it’s a desktop app using WebKit under the hood, restart the app or clear its cache if possible.

2. Check Internet Connection: Make sure your internet is stable. A spotty connection could interrupt the loading process.

3. Update the App or Browser: Confirm that you’re running the latest version of the Step app or browser. Updates often fix bugs that cause blank or frozen screens.

4. Try a Different Browser or Device: If you’re using a WebKit browser on Windows, try switching to another browser like Chrome or Edge temporarily to see if the issue persists.

5. Disable Extensions or VPN: Browser extensions or VPNs sometimes interfere with app functionality. Try disabling those temporarily to test.

If you’ve tried these or the problem persists, the blank page might be an error with the app itself or a server issue. In that case, I’d recommend contacting Step support directly through [email protected] with details of your problem and device specs, so they can check if there is an ongoing issue on their side.

Let me know if you want, I can walk you through the cache clearing or testing steps! Are you currently using the Step standalone app or accessing Step through a browser on your Windows device? This will help me tailor the steps for you.