To resolve the issue of the Step app not opening and constantly crashing with the message "Step keeps stopping," you can follow these step-by-step troubleshooting techniques:

1. Restart Your Device:
Turn off your phone completely for a few moments, then turn it back on. This can clear temporary issues that may be affecting app performance.

2. Clear App Cache and Data:
- Go to Settings on your device.
- Navigate to Apps or Application Manager.
- Find and select the Step app.
- Tap on Storage.
- Click on Clear Cache and Clear Data. This removes old files that may be causing the app to crash.

3. Uninstall and Reinstall the App:
- From the Apps section in Settings, select the Step app.
- Tap on Uninstall.
- Go to the Google Play Store, search for the Step app, and reinstall it.

4. Update the Step App:
Ensure that you have the latest version of the app. Open the Google Play Store, search for the Step app, and see if an update is available.

5. Check and Update Your Device's System Software:
- Go to Settings.
- Scroll down to System.
- Tap on Software Update or System Update.
- If an update is available, follow the prompts to install it.

6. Free Up Storage Space:
Insufficient storage can cause apps to malfunction. Check your device’s available storage and remove any unnecessary files or applications.

7. Disable Battery Optimization for the Step App:
Battery optimization settings can sometimes interfere with app functionality.
- Go to Settings.
- Tap on Battery.
- Select Battery Optimization.
- Find the Step app and choose to Disable Optimization.

8. Check Internet Connection:
Ensure that you have a stable Wi-Fi or mobile data connection. An unstable connection can lead to crashing apps.

9. Force Stop the App:
- Go to Settings > Apps.
- Find the Step app and select Force Stop. This stops the app from running in the background.

10. Reset app preferences (as a last resort):
- Go to Settings > Apps.
- Tap on the three dots in the upper right corner and select Reset app preferences. This will reset all preferences for disabled apps, notifications, etc., without deleting any app data.

If the problem persists after trying all of the above steps, consider reaching out to Step's customer support for further assistance, as there may be a known issue with the app.

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