Hi there! I understand you're having trouble with your matches not loading in the Spicer app, and on top of that, you're not receiving the password reset email even after checking your spam and junk folders. Let's get to the bottom of this together.

To start, could you tell me if you have a stable internet connection (Wi-Fi or mobile data) when trying to load your matches? Also, have you already tried closing and reopening the app or restarting your iPhone?

Meanwhile, here’s a step-by-step approach we can try:

1. Check Email Accuracy: When requesting a password reset, make sure the email address you entered is exactly the one linked to your Spicer account. Sometimes a small typo can cause the reset email not to be sent.

2. Confirm Internet and App Status: Ensure your internet connection is stable. Try switching from Wi-Fi to cellular data or vice versa to see if the matches load.

3. Force Close and Reopen the App: Double-tap the Home button or swipe up (depending on your iPhone model), find the Spicer app, and swipe it off the screen to close it forcibly, then open it again.

4. Restart Your iPhone: Sometimes a reboot clears minor glitches.

5. Check for App Updates: Go to the App Store and verify if there’s an update available for Spicer. Running the latest version ensures best performance.

6. Check Email Filters/Routers: Though you’ve checked spam/junk, sometimes certain email providers or network firewalls block automated emails. Try requesting the reset email while connected to a different network, or check if your email provider has a quarantine or blocked email list.

7. Clear Cache and Data: While iOS apps don't have a direct cache-clear option, uninstalling and reinstalling the app can sometimes help if data is corrupted.

If none of this works, it could indicate a problem with your account or a service issue on Spicer's end. At that point, I'd recommend contacting Spicer support directly with your registered email and a description of the issue.

Would you like me to guide you through any specific step? Also, if you can share any error messages you get when trying to load matches or reset the password, that would be helpful.

Here is some additional reading you might find useful: Spicer recommends verifying your email closely and checking all your email inboxes for the reset email1.

Looking forward to your reply to help you further! Are you satisfied with this initial guidance?