Hi there! I understand that when you press "create a new character" or try to edit an existing character in the D&D Beyond app on your Android 15 device, it doesn't load. Let's see if we can get this sorted out for you.

First, could you tell me if this issue started recently or has it been happening for a while? Also, have you tried any steps so far, like restarting the app or your device?

In the meantime, here’s a straightforward approach to troubleshoot this:

1. Clear App Cache and Data
- Go to your device’s Settings > Apps > D&D Beyond.
- Tap on Storage & Cache.
- Select Clear Cache first, then if that doesn’t help, Clear Storage/Data (note clearing storage will log you out, so be ready to sign back in).

2. Check for App Updates
- Open the Google Play Store.
- Search for D&D Beyond and see if there’s an available update. If yes, update the app.

3. Try a Different Network
- Sometimes network restrictions or issues can interfere. If you’re on Wi-Fi, try switching to mobile data or vice versa, and see if character creation loads.

4. Reinstall the App
- Uninstall the app completely.
- Restart your phone.
- Reinstall the app from the Play Store and try again.

5. Check Account Status
- Log into your account via the D&D Beyond website on a browser and confirm your characters are intact and accessible there.
- If characters load fine on the browser but not on the app, that points to an app-specific issue.

If these steps don’t help, it could be a bug or an issue with app compatibility on Android 15. Some users have reported character builder not working and blank screens2.

Would you be able to try these steps and let me know which ones you’ve already tried or if the issue persists? That way, I can assist you with more advanced troubleshooting or escalate it if needed.