Hi! I understand that the MyPelican app is not letting you change your password. Let’s work through that together.

Can you tell me what exactly happens when you try to change the password? For example:
- Are you unable to access the change password option?
- Does the app give you an error message? If so, what does it say?
- Have you tried tapping the "Forgot?" link on the login screen to reset your password?

Meanwhile, here’s a simple step-by-step you can try to reset your password in the app:
1. Open the MyPelican app on your Mac.
2. On the login screen, tap the “Forgot?” link, usually located near the password box.
3. Enter your username or email associated with the account as prompted.
4. Follow the instructions sent to your email to complete the password reset.

If you’ve already done these and it still doesn’t work, let me know what part is giving trouble, and I can guide you with deeper troubleshooting or alternative options.

Are you able to access your email linked to MyPelican for the reset steps?

1

The change your password screen is open and will not let me click to change PW

Thanks for the extra details! Since you're on the "change password" screen and can’t click the button to change your password, it could be due to a temporary app glitch or something like form validation not allowing the button to activate. Here's what I suggest we try, step-by-step:

1. Check all required fields: Make sure your old password, new password, and confirm password fields are all filled exactly as required. Sometimes if any field is empty or doesn’t meet password criteria (like character length or special characters), the button stays unresponsive.

2. Restart the app: Quit the MyPelican app completely on your Mac and then open it again. This can clear minor glitches.

3. Restart your Mac: Sometimes a fresh start helps clear system app issues.

4. Check for app updates: Although you’re on OS X 10.15.7, make sure the MyPelican app itself is updated to the latest version available. If you installed it via the App Store or another method, check for updates.

5. Try resetting password via website: If the app still won’t allow it, try this alternative:
- Open a browser on your Mac.
- Go to the MyPelican password recovery page: https://my.pelicanstatecu.com/forgot
- Follow the prompts to reset your password through your email.

If after all that the change password button remains unresponsive inside the app, there might be a bug or display issue affecting that screen. At that point, please let me know, and we can escalate this to technical support for further investigation.

Would you like me to help you walk through any of these steps? Also, do you recall if the button was ever responsive before, or is this the first time you tried changing your password in the app?

I’m here to help!