Hi there! I understand you're having issues with the audio being muted while using Simplilearn. Let’s get to the bottom of this together.

Can you confirm if you’ve tried any specific troubleshooting steps already, like checking the volume settings or restarting the browser? If you haven't, here are some steps we can take:

1. Check System Volume: Ensure your computer's main volume is turned up. Sometimes, it might be muted by mistake. You can do this by clicking the speaker icon in the system tray at the bottom right of your screen.

2. Application Volume Control: If you're using a specific application or browser for Simplilearn, make sure that the application itself isn't muted. You can check this by right-clicking the speaker icon in the system tray and selecting "Open Volume Mixer."

3. Browser Settings: Make sure that the browser you are using (since you're on WebKit) allows audio to play. You may want to check the browser tab for Simplilearn and see if there's a muted icon on it; if so, click it to unmute.

4. Restart Your Browser: Sometimes, simply restarting the browser can resolve audio issues. Close it completely and open it again, then log back into Simplilearn.

5. Check Browser Permissions: Ensure that your browser has permission to play audio. You can typically find this in the browser settings under "Site Settings."

6. Incognito Mode: If the issue persists, try opening Simplilearn in an incognito or private browsing window. This mode disables extensions that might interfere with audio.

If you’ve already tried these solutions or they didn’t work, let me know, and we can look into more advanced troubleshooting steps together!

still displaying same issue by simplilearn aap by showing only videos and voice is muted

Thanks for your patience! It sounds like you're experiencing a persistent audio issue with the Simplilearn app, where only videos are being displayed but without sound. Let's try to troubleshoot this further. Here are a few steps that you can follow:

1. Check Mute Settings Within the App: Make sure that the audio is not muted directly within the Simplilearn app. There should be a volume control option or a speaker icon on the video player that you can click to unmute.

2. Update or Reinstall the App: Sometimes simply updating the app can resolve audio issues. Go to the app store, check if there are any updates for Simplilearn, and install them. If it's already up to date, you may also try uninstalling and then reinstalling the app.

3. Permissions Check: Ensure that the app has the necessary permissions to play audio. You can usually find this in your device's settings under ‘Apps,’ selecting Simplilearn, and then checking permissions.

4. Clear Cache: If you’re on a mobile device, clearing the cache can help. Go to the settings, find Simplilearn in your apps list, and select the option to clear cache.

5. Test Different Networks: If you’re using Wi-Fi, try switching to mobile data and see if that resolves the issue, or vice versa. Sometimes network issues can affect audio playback.

6. Device Properties: Check if other apps on your device are playing sound properly. If they aren’t, it might be an overall device setting that needs adjustment (like Do Not Disturb mode).

If you’re still having trouble after trying these suggestions, it may be helpful to refer to the app’s support section or contact customer support for help, as they can offer more specialized assistance.

Are you satisfied with the solution I provided, or would you like to explore more options?